Field Office Systems Tech: IT & Repair Expert

Konica Minolta Business Solutions U.S.A., Inc.; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid training

Car allowance

Company laptop

Phone provided

Comprehensive benefits

Paid holidays and vacation

Tuition reimbursement

Job summary

Konica Minolta Business Solutions U.S.A., Inc. in Boston, MA is seeking an Office Systems Associate 2 to perform maintenance and repairs on Konica Minolta products, including diagnostics, installation, and troubleshooting.

The role emphasizes building professional customer relationships and ensuring high satisfaction. We offer paid training, a $1,500 sign-on bonus, and exposure to IT networks, cloud data, and managed services.

Qualifications

• 0-2 years of servicing/repairing office equipment or machinery.
• High School Diploma/GED or equivalent experience.
• A+ or N+ Certification preferred and exposure to IT Networks a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products, including diagnostics, break/fix, installation, hardware removal and connectivity troubleshooting.
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity.
• Log service visits and document updates to Konica Minolta Systems for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

Skills

Customer service

Troubleshooting

Education

High School Diploma/GED

Tools

A+ or N+ Certification

Job description

Konica Minolta Business Solutions U.S.A., Inc. in Boston, MA is seeking an Office Systems Associate 2 to perform maintenance and repairs on Konica Minolta products, including diagnostics, installation, and troubleshooting.

The role emphasizes building professional customer relationships and ensuring high satisfaction. We offer paid training, a $1,500 sign-on bonus, and exposure to IT networks, cloud data, and managed services.