Office Systems Associate 2

Konica Minolta Business Solutions; Downers Grove (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid training

$1,500 sign-on bonus

Job summary

Konica Minolta Business Solutions is seeking an Office Systems Associate 2 in Downers Grove, Illinois. You will perform maintenance and repairs on Konica Minolta products, ensuring customer satisfaction and technical diagnostics are met.

This role offers a competitive car allowance, paid training, and a $1,500 sign-on bonus. Ideal candidates are mechanically inclined individuals with a high school diploma or equivalent and up to 2 years of related experience.

Qualifications

• 0–2 years experience of servicing/repairing office equipment or machinery.
• A+ or N+ Certification preferred and exposure to IT networks a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products.
• Drive to customer sites and track inventory supply.
• Log service visits and document updates for each client account.

Skills

Mechanically inclined

Problem solving

Customer relationship management

Education

High School Diploma/GED or equivalent

Job description

Overview

Are you mechanically inclined and passionate about technology? Do you enjoy solving problems and helping people? Join us at Konica Minolta as an Office Systems Associate 2. We partner with clients to design the Future of Work by managing and enhancing their printing equipment capabilities, improving cyber security, optimizing cloud data functionality, offering managed print, IT and automation services, and so much more. This is a great opportunity to learn new technologies while growing your career with an industry leader. Paid training is provided. Receive a $1,500 sign‑on bonus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity.
• Use and maintain a variety of tools and gauges to repair and diagnose production machinery.
• Drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling.
• Develop professional customer relationships and maintain a high level of customer satisfaction.
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity.
• Log service visits and document updates to the Konica Minolta Systems for each client account.
• Collaborate with the Account Management team to help resolve customer issues.

What We Offer

• Hands‑on and computer‑based training on current and upcoming technology products & services.
• Exposure to IT networks and services with career growth opportunities.
• Competitive car allowance program and paid mileage.
• Company‑provided laptop and phone.
• An inclusive and flexible workplace environment that highly values sharing of new perspectives.
• Comprehensive benefits package including paid holidays, vacation, sick time, medical/dental, 401(k), employee assistance and tuition reimbursement programs.

Qualifications

Minimum:

• 0–2 years experience of servicing/repairing office equipment or machinery.
• High School Diploma/GED or equivalent experience.

Preferred:

• A+ or N+ Certification preferred and exposure to IT networks a plus.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

Equal Opportunity Employer

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.