Office & Systems Manager — NYC Office (Remote Fridays)

The Local Foreigner; New York (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401k retirement & profit sharing

Paid time off

Remote Fridays

Job summary

The Local Foreigner, a boutique travel consultancy in New York, seeks an Office Manager to own the day‑to‑day running of our New York office and maintain Salesforce, SharePoint, and Passport knowledge base. This hands‑on role requires someone who anticipates needs, solves problems, and closes details from start to finish.

You'll oversee office operations and systems, coordinate onboarding with HR, manage vendors, support accounting, and collaborate with Partners.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in office management, operations, or administrative support, ideally within a small, fast‑moving business.
• Experience coordinating or directing the work of others, even informally.
• Highly organized, proactive, and resourceful, with strong follow‑through: able to juggle multiple priorities and deadlines, spot what needs doing, solve problems independently, and own tasks through completion.
• Strong written and verbal communication skills and the ability to interact professionally with colleagues, Partners, visitors, vendors, and external partners.
• Comfortable owning data in business systems and proficient in Microsoft Office; experience with Salesforce, SharePoint, Jira Service Management, or Confluence is a strong plus.
• Able to exercise sound judgment, maintain confidentiality, and adapt quickly as priorities and needs change.
• Positive, collaborative, and team‑oriented, with a genuine desire to support others and contribute wherever needed.
• New York-based and able to work in‑office five days per week, with availability for occasional after‑hours office needs, such as a building issue or company event.

Responsibilities

• Own day-to-day operations of the New York office: mail and deliveries, supplies, kitchen and pantry inventory, furniture, shared spaces, maintenance, and repairs so the workplace is organized, well stocked, and running smoothly.
• Manage relationships with the landlord, property management, cleaning crew, telecommunications providers, maintenance providers, and other workplace vendors, coordinating repairs, service visits, and building‑related needs; own company mobile phone plans and devices, including setup, changes, replacements, and account administration.
• Maintain the company calendar and coordinate internal meetings and office‑wide events, including conference rooms, AV needs, all‑hands meetings, holiday events, and team gatherings. Attend meetings as appropriate to take notes, document action items, and distribute recaps and follow‑up items.
• Partner with the HR Manager on onboarding and offboarding logistics for employees, including desk setup, building access, keys and security credentials, and coordination of equipment provisioning and retrieval.
• Partner with the HR Manager on workplace improvements and basic office safety: relay building notices and evacuation procedures to the team, and identify opportunities to improve workplace efficiency, organization, and employee experience.
• Greet visitors and direct occasional incoming calls and inquiries to the right person.
• Support the Accounting team by handling and scanning incoming checks and payment documentation, and cover Accounting Help Desk requests when the Accounting & Operations Manager is out.
• Support the Partners with business‑related administrative needs, such as expense documentation or company events.

Job description

The Local Foreigner, a boutique travel consultancy in New York, seeks an Office Manager to own the day‑to‑day running of our New York office and maintain Salesforce, SharePoint, and Passport knowledge base. This hands‑on role requires someone who anticipates needs, solves problems, and closes details from start to finish.

You'll oversee office operations and systems, coordinate onboarding with HR, manage vendors, support accounting, and collaborate with Partners.