Office Svcs Sr Anlyst

CBRE Group, Inc.; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

CBRE Group, Inc. in New York/New Jersey is looking for a Senior Workplace and Facilities Operations Analyst to serve as the primary onsite contact for assigned locations, supporting daily workplace services, space planning, inspections, and service-request follow-up.

You will collaborate with the CBRE Facilities Manager, building management, vendors, and client stakeholders to document, coordinate, escalate, and resolve facilities matters, with specialist tasks managed by the manager.

Responsibilities

• Serve as the primary onsite contact for day-to-day workplace operations and partner experience needs across assigned locations.
• Support free-address operations, including seating, reservations, guest accommodations, locker issues, and related escalations.
• Coordinate occupancy audits, space information, seating plans, and approved workplace changes.
• Conduct routine workplace inspections and identify concerns related to cleanliness, safety, functionality, and service delivery.
• Initiate approved service requests, document issues, monitor progress, and communicate status through resolution.
• Coordinate with the CBRE Facilities Manager, building management, vendors, and service providers to address workplace and facilities concerns.
• Escalate technical, safety, security, regulatory, environmental, life-safety, financial, or recurring service issues to the appropriate responsible party.
• Support planned maintenance, repairs, moves, workplace improvements, and other operational activities through scheduling, communication, access coordination, and onsite follow-up.
• Facilitate visits for internal leaders, clients, vendors, and other stakeholders.
• Coordinate workplace engagement activities and onsite event logistics.
• Maintain accurate records of inspections, occupancy information, service requests, escalations, and completed actions.
• Provide routine operational updates to CBRE Facilities Management and client stakeholders.

Skills

Onsite operations

Stakeholder coordination

Facilities coordination

Safety awareness

Vendor liaison

Space planning

Inspection routine

Documentation

Job description

About the Role

As a Senior Workplace and Facilities Operations Analyst, you will serve as the primary onsite workplace operations contact for assigned New York and New Jersey locations. You will support daily workplace services, partner experience, free-address operations, space and occupancy coordination, facilities inspections, and service-request follow-up.

You will work closely with the CBRE Facilities Manager, building management, service providers, office leadership, and client stakeholders to help ensure workplace and facilities matters are properly documented, coordinated, escalated, and resolved.

This is a multi-site workplace operations role with facilities coordination responsibilities. Technical building matters, vendor contracts, significant expenditures, regulatory and life-safety decisions, and responsibilities requiring specialized facilities expertise remain with the CBRE Facilities Manager or designated subject-matter experts.

What You’ll Do

• Serve as the primary onsite contact for day-to-day workplace operations and partner experience needs across assigned locations.
• Support free-address operations, including seating, reservations, guest accommodations, locker issues, and related escalations.
• Coordinate occupancy audits, space information, seating plans, and approved workplace changes.
• Conduct routine workplace inspections and identify concerns related to cleanliness, safety, functionality, and service delivery.
• Initiate approved service requests, document issues, monitor progress, and communicate status through resolution.
• Coordinate with the CBRE Facilities Manager, building management, vendors, and service providers to address workplace and facilities concerns.
• Escalate technical, safety, security, regulatory, environmental, life-safety, financial, or recurring service issues to the appropriate responsible party.
• Support planned maintenance, repairs, moves, workplace improvements, and other operational activities through scheduling, communication, access coordination, and onsite follow-up.
• Facilitate visits for internal leaders, clients, vendors, and other stakeholders.
• Coordinate workplace engagement activities and onsite event logistics.
• Maintain accurate records of inspections, occupancy information, service requests, escalations, and completed actions.
• Provide routine operational updates to CBRE Facilities Management and client stakeholders.