Workplace Operations Coordinator

Gap Inc; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Gap Inc is seeking an experienced Facilities Operations Specialist to coordinate onsite campus operations in New York. You will manage maintenance, vendor relationships, event support, and workplace services, acting as the primary point of contact for employees and business partners.

Responsibilities include coordinating service requests, building inspections, furniture moves, conference room setups, and compliance reporting while maintaining high standards of workplace readiness and customer

Qualifications

• 3+ years of workplace operations, facilities, or related experience.
• Strong organizational and communication skills in a fast-paced environment.
• Experience with service request platforms and vendor coordination.
• Ability to manage multiple priorities while delivering excellent customer service.

Responsibilities

• Provide onsite coordination for facilities, corporate operations, building operations, conference services, vendor management, and workplace programs in the New York campus.
• Serve as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.
• Coordinate service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives.
• Coordinate preventative and corrective maintenance activities and manage facility service requests.
• Monitor campus appearance, code compliance, storage areas, and operational standards.
• Coordinate conference room reservations, room configurations, and audiovisual requirements.
• Support executive meetings, town halls, conferences, and workplace events.
• Partner with Global Events, Catering, and Technology teams to deliver successful events.
• Maintain maintenance records, service reports, workplace documentation, and operational metrics.

Skills

Organizational skills

Communication skills

Problem-solving

Vendor coordination

Service request platforms

Education

College degree preferred

Job description

About the Role

• Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus.
• Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.
• Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives

What You’ll Do

Building Operations & Facilities Support

• Coordinate preventative and corrective maintenance activities and manage facility service requests.
• Conduct routine building inspections and workplace readiness audits.
• Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.
• Monitor campus appearance, code compliance, storage areas, and operational standards.

Customer Service & Service Request Management

• Manage and route requests received through phone, email, and ticketing systems.
• Track requests through completion and ensure service-level expectations are achieved.
• Serve as a trusted workplace resource and maintain strong business partner relationships.
• Provide hands-on operational support when needed.

Conference Rooms, Events & AV Support

• Coordinate conference room reservations, room configurations, and audiovisual requirements.
• Support executive meetings, town halls, conferences, and workplace events.
• Partner with Global Events, Catering, and Technology teams to deliver successful events.
• Support conference center technology and event-day operations.

Vendor Management & Workplace Services

• Coordinate building service vendors, contractors, recycling, donation, and destruction programs.
• Schedule recurring services and monitor vendor performance.
• Manage vendor access, escorts, work execution, and service quality.
• Build strong relationships with internal and external service providers.

Furniture, Moves & Workplace Projects

• Coordinate furniture installations, repairs, reconfigurations, and workspace changes.
• Support office moves, occupancy changes, and workplace projects.
• Assist with transportation of furniture, fixtures, equipment, and materials.
• Maintain organized storage, staging, and inventory areas.

Administration, Compliance & Reporting

• Maintain maintenance records, service reports, workplace documentation, and operational metrics.
• Support purchase orders, invoices, vendor documentation, and reporting.
• Maintain workplace information on company communication platforms.
• Support emergency preparedness, compliance programs, and business continuity activities.

Who You Are

• 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.
• Strong organizational, communication, and problem-solving skills.
• Experience with service request platforms, vendor coordination, and workplace projects.
• Ability to manage multiple priorities while delivering exceptional customer service.
• College degree preferred.

Physical Requirements

• Ability to walk throughout office buildings and conduct inspections.
• Ability to move furniture, equipment, and materials up to 60 pounds.
• Ability to support event setups, workplace projects, and operational activities.