Office Support Specialist I

Commonwealth of Massachusetts; Wakefield Junction (MA); On-site; USD 58,000 - 82,000; Full time

Job summary

Commonwealth of Massachusetts, Department of Developmental Services in Wakefield, is seeking an Office Support Specialist I to manage the front desk, answer calls, greet visitors, and support administrative functions for the Metro North Area Office.

The role includes supervising Clerk IVs, handling confidential information, and maintaining records, inventory, and data issues. Candidate will work with HUB, PAM, and HCSIS databases; hours are 8:45am-5pm, weekdays.

Qualifications

• Two years of full-time, or equivalent part-time, experience in administrative work or an equivalent combination of experience and substitutions.
• Substitutions: Associate's or higher degree in business administration/management/public administration may substitute for required experience.
• Educational substitutions limited to two years of the required experience.

Responsibilities

• Manage front desk operations: answer calls, greet visitors, and support clerical functions.
• Supervise Clerk IVs and provide general office support to Area Director and Supervisors.
• Serve as point person for databases like HUB, PAM, and HCSIS and manage office records and inventory.

Skills

Administrative experience

Education

Associate degree or higher in business administration/public administration

Tools

HUB

PAM

HCSIS

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Office Support Specialist I (2600072Y)

Job Description

Description

This position is located in Wakefield, MA

The Department of Developmental Services (DDS) has an excellent career opportunity for a highly motivated individual for an Office Support Specialist I position at the Metro North Area Office in Wakefield, MA. This position supports the administrative functions and needs in the Area Office.

The Office Support Specialist will manage the front desk operation including addressing incoming calls, greeting visitors and other tasks to maintain the clerical operation of the office. Will supervise Clerk IV’s.

Provide general office and clerical support to the Area Director, Assistant Area Director, Clinical Director and Service Coordinator Supervisors.

The Selected candidate for this position will have the ability to exercise sound judgement and discretion in handling confidential information.

He or she will be required to demonstrate strong degree of decision making, and knowledge of the department.

This position is responsible for managing office support functions including record keeping, inventory, office supplies, regional purchasing and data issues.

The candidate shall serve as point person and area expert for various agencies database systems such as the HUB, PAM (Participant Allocation Management) and HCSIS (Health and Community Services Information Systems).

The selected candidate will manage assigned area projects including mass mailings and information gathering as needed.

Train and support Area Office staff in the technique and procedures for the operation of computer equipment, software, and various databases when needed.

Scheduled Hours: 8:45am-5pm

Days Off: Saturday/Sunday

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at617-979-8500for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Office Support Specialist I:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff…

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Wakefield - 178 Albion Street

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 30, 2026, 8:28:17 PM

Number of Openings

1

Salary

57,865.34 - 81,582.28 Yearly

If you have Diversity, Assurance... questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite, [e-mail] - 8572835830

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No