Assistant Area Director

Commonwealth of Massachusetts; Rial Side (MA); Hybrid; USD 94,000 - 145,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Commonwealth of Massachusetts, Department of Developmental Services in Beverly, MA, seeks an Assistant Area Director for Administrative Services. The role leads POS contracts, fiscal management, data integrity, and provider relations to ensure compliant, efficient operations.

It requires senior-level administrative experience, oversight of budget and personnel, and the ability to coordinate across departments. The position offers a potential hybrid schedule and a competitive benefits package.

Qualifications

• Five (5) years of full-time or equivalent administrative/ managerial experience.
• At least one year in project management or supervisory capacity.
• Substitutions: a certificate, a Bachelor's, or higher degree may substitute for experience.

Responsibilities

• Lead Purchase of Service contract and fiscal operations, and monitor expenditures and billing.
• Oversee provider utilization, service authorizations, and enrollment processes.
• Direct administrative infrastructure, data, workflows, and process improvements.

Skills

Budget management

Public administration

Leadership

Project management

Education

Bachelor's degree in a related field

Graduate degree in a related field

Doctorate degree in a related field

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Assistant Area Director (260006YE)

Job Description

Description

This position is based in Beverly, MA.

The Assistant Area Director for Administrative Services is one of the senior management positions supporting the Area Director and is delegated substantial responsibility for the day-to-day management of the Area Office's administrative, fiscal, contract, provider, data, and operational systems. This delegated authority enables the Area Director to focus on broader external relationships, planning, development, and strategic initiatives. The position leads Purchase of Service contract and billing processes, fiscal reconciliation and spending-plan management, provider utilization and compliance, service authorizations and enrollments, waiver and Plan of Care processes, Area Office Assignments and transfers, administrative workflow, data integrity, complaint resolution, and process improvement. The position directly supervises assigned administrative and program-support staff, advises the Area Director on fiscal and provider matters, participates in Senior Management and Leadership Team decision-making, represents Area Office leadership in Department forums when designated, and works closely with the Assistant Area Director for Program Services to ensure that program decisions are implemented through accurate, timely, compliant, and fiscally sound administrative systems.

• Lead Purchase of Service, contract, and fiscal operations. Oversee POS contract expenditures, billing, monthly reconciliation, contract amendments, spending plans, fiscal compliance, service authorizations, budget-meeting preparation, utilization tracking, and related fiscal workflows. Monitor expenditures by program/service category, identify variances and projected needs, ensure accurate and timely provider billing, and partner with the Area Director, Contracts Officer, PC2/program staff, and providers to maximize available resources and maintain fiscal integrity.
• Lead provider operations and contract utilization. Review/approve and monitor Service Request Forms and Service Change Forms within delegated authority; facilitate provider contract/utilization meetings; serve as an Area Office provider liaison; monitor contract compliance; coordinate Investigation Action Plan follow-up; and ensure timely communication, enrollment, and implementation of approved services.
• Direct administrative infrastructure, data, and process improvement. Supervise assigned administrative staff; oversee rosters, enrollments, Area Office Assignments and incoming/outgoing transfers; maintain accurate administrative systems; respond to information requests; develop consistent workflows; lead new initiatives and special projects; and exercise independent judgment in administrative/personnel matters within delegated authority.
• Manage waiver, revenue, and resource-management processes. Oversee Autism funding as assigned; monitor Home and Community Based Waiver eligibility/documentation and Plans of Care; support revenue generation; track Chapter 688 resource information; project spending/utilization; and ensure required records are accurate, complete, and timely.
• Lead administrative compliance, complaint resolution, and management coordination. Chair the Complaint Resolution Team; review/approve decision letters within delegated authority; monitor complaint trends and investigatory follow-up; coordinate quarterly provider compliance meetings; participate in CRT/transition planning and Senior Management/Leadership Team activities; and implement administrative policies and controls that improve accountability and consistency.
• Other duties, as assigned.

Schedule

Full-time 37.5 HoursMonday – Friday: 8:45 a.m. – 5:00 p.m.Days Off: Saturday/Sunday

Flexibility is required to meet the needs of the program.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit: www.mass.gov/dds

Pre-Hire Process:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affluent Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Beverly - 100 Cummings Ctr

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 22, 2026, 12:42:50 PM

Number of Openings

1

Salary

94,497.73 - 145,463.14 Yearly

If you have Diversity, Affintive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835830

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes