Office Support Specialist I

Commonwealth of Massachusetts; Northampton (MA); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Department of Developmental Services (DDS) is offering an opportunity for an Office Support Specialist I in Northampton, MA. The role provides administrative support to CCS leadership and teams across five programs, with responsibilities spanning scheduling, training support, and basic office operations.

Located in Northampton, this full‑time role runs 8:00am–4:00pm, Monday through Friday. The department emphasizes equal opportunity employment and compliance with public records and

Qualifications

• First consideration will be given to those applicants that apply within the first 14 days.
• Office Support Specialist I:
• Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
• I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
• II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
• Educational substitutions will only be permitted for a maximum of two years of the required experience.

Responsibilities

• Operates standard office machines and equipment.
• Schedules staff for all trainings, complete all functions related to the scheduling (reserves space, ensures equipment is operational, maintains documentation for employee attendance, etc.)
• Assists with training new employees upon hire.
• Provides administrative assistance to all CCS management team and clinical teams.
• Provides administrative support to the Office Support Specialist II.

Education

Associate's degree in business administration or related field

Associate's degree in another major (business substitutions)

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Office Support Specialist I (26000732)

Job Description

Office Support Specialist I - ( 26000732 )

Description

The Department of Developmental Services (DDS) is excited to offer this excellent opportunity to a motivated and talentedindividual for the Office Support Specialist I position. This position will support Commonwealth Community Services (CCS)which provides residential, clinical and health related services to individuals with intellectual disabilities.The Office Support Specialist I will provide administrative support to the Director of the Commonwealth Community Services,Assistant Director, Program Managers and the Residential Supervisors for the five programs within CCS (Berkshire Service Group, Commonwealth Program, Hampden County Program, Pioneer Valley Homes, and Southwest Valley Community Homes).

Duties and Responsibilities include but are not limited to:

• Operates standard office machines and equipment.
• Schedules staff for all trainings, complete all functions related to the scheduling (reserves space, ensures equipment is operational, maintains documentation for employee attendance, etc.)
• Assists with training new employees upon hire.
• Provides administrative assistance to all CCS management team and clinical teams.
• Provides administrative support to the Office Support Specialist II.

Please Note:

This position is located in Northampton, MA.

Schedule: Monday through Friday: 8:00am – 4:00pm

Days Off: Sunday/Saturday

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search. https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500for assistance.

Forquestionsregarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Office Support Specialist I:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

• I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
• II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
• Educational substitutions will only be permitted for a maximum of two years of the required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Northampton - 15 Atwood Drive

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 19, 2026, 6:14:53 PM

Number of Openings

1

Salary

57,865.34 - 81,582.28 Yearly

If you have Diversity, Affinitiative / Affinitive Action / Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes