Human Services Coordinator II

Commonwealth of Massachusetts; Walpole (MA); Hybrid; USD 77,000 - 105,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Commonwealth of Massachusetts, Department of Developmental Services, seeks a Human Services Coordinator Supervisor (HSC II) in the Newton/South Norfolk Area Office. This role supervises Self-Direction Service Coordinators, coordinates work plans, and ensures ISP documentation and compliance across the team.

The job requires leadership, strong communication, and the ability to manage multiple demands while maintaining a person-centered approach for individuals with developmental disabilities.

Qualifications

• At least four years of full-time case management or equivalent experience.
• Bachelor's degree may substitute for two years of experience.
• Willing to travel based on assignment.
• Experience supervising staff.
• Ability to communicate effectively.
• Knowledge of DDS programs and resources.

Responsibilities

• Oversee a team of Self-Direction Service Coordinators.
• Plan, prioritize and coordinate work by assigned staff.
• Monitor Individual Service Plans.
• Maintain compliance with policies and procedures.
• Ensure case documentation meets standards (ISPs).
• Identify health, safety, risk and changing needs and escalate as needed.
• Provide performance feedback and evaluations to staff.
• Provide coverage when an HSC I is absent.

Skills

Supervision

Communication

Relationship building

Prioritization

Problem solving

Education

Bachelor's degree or higher

Tools

Records database

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Human Services Coordinator II (2600070F)

Job Description

Description

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator Supervisor position in the Newton/South Norfolk Area Office.

The Human Services Coordinator Supervisor (HSC II) will work with assigned staff and the Area Office Management Team to build respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department. The HSC II provides direct supervision, support, consultation, and orientation to assigned Human Service Coordinator Is and other staff. The HSC II is considered a critical and integral member of the Area Office management team in planning and resource allocation activity involving community services.

Additional HSC II responsibilities include, but are not limited to, the following:

• Oversee a team of Self-Direction Service Coordinators, who work with individuals who are directing their own services
• The planning, prioritization, and coordination of work by assigned staff which incorporates administrative, supportive and educational components
• Monitoring of Individual Service Plans
• Maintaining compliance with all relevant policies and procedures
• Assuring that case documentation is maintained and consistent with standards
• Identifying individual cases involving health, safety, risk and changing needs and ensuring that they are brought to the attention of the Area Director or designee(s), while engaging in problem solving
• Monitoring and providing consistent performance planning, feedback and evaluations to assigned staff
• Other related duties as required, which includes providing coverage if an HSC I is absent from work

Preferred Qualifications

• Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic reviews and or evaluations; determining subordinates training needs and providing or arranging for each such training; motivating subordinate to work effectively; determining the need for disciplinary action and either recommending or initiating action.
• Ability to demonstrate sound judgement by making reasoned decisions, acting quickly, and maintaining a calm manner in stressful situation.
• Ability to communicate effectively through verbal and written means.
• Ability to establish and maintain harmonious working relationships.
• Ability to prioritize and respond to multiple demands from which individuals with disabilities and staff.
• Ability to seek guidance and support and take direction from supervisors and clinical consultants when needed.
• Knowledge of principles, practices, and techniques of supervision.
• Knowledge of and skill in the use of personal computers, software, and maintenance of individual records database, through training provided by or arranged by the department.
• Knowledge of documentation necessary for Individualized Service Plans (ISP).
• Knowledge of DDS and generic programs, services, and resources available to individuals with disabilities.

Ability to act as an advocate of human rights.

PLEASE NOTE:

- Schedule: Monday through Friday, 8:45am - 5:0pm; Days off: Sunday/Saturday

Flexibility required to meet the needs of the Area Office.

About the Department of Developmental Services:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov

Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affi…

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Walpole-125 West Street

Job

Community and Social Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 26, 2026, 3:49:10 PM

Number of Openings

1

Salary

76,972.48 - 105,010.10 Yearly

If you have Diversity, Aff…

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes