Human Services Coordinator I - Bilingual English/Spanish

Commonwealth of Massachusetts; McKnight and Bay (MA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Commonwealth of Massachusetts' Department of Developmental Services is seeking a Human Services Coordinator I (Bi-Lingual in English/Spanish) for the Springfield/Westfield Area Office. The HSC I coordinates Individual Service Plans (ISP) and monitors services provided by DDS-funded and generic providers, ensuring access to appropriate supports for individuals with disabilities.

The role emphasizes advocacy, collaboration with families and providers, and proactive outreach to community

Qualifications

• Three years of full-time or equivalent experience in human services or social work.
• Bachelor's degree may substitute for two years of required experience.

Responsibilities

• Monitor safety and well-being of assigned individuals.
• Provide advocacy in human, civil, and legal rights; facilitate team meetings and maintain records.
• Maintain regular contact with individuals, service providers and families.
• Organize crisis intervention and follow-up planning; inform supervisor and Area Office team.
• Assist with Participant Directed Services as needed.

Skills

Bilingual English/Spanish

Communication skills

Education

Bachelor's degree or higher in related field

Job description

An Official website of the Commonwealth of Massachusetts

Job Description

Description

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position, (Bi-Lingual in English/Spanish), in the Springfield/Westfield Area Office. The Human Service Coordinator I is the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department.

The HSC I coordinates and facilitates the development of Individual Service Plan (ISP) for individuals on assigned caseload, as well as monitors the implementation of services provided by DDS funded residential, day and support program providers. The HSC I ensures individuals on caseload receive appropriate services through arranging, organizing, and coordinating the Department of Developmental Services funded and generic support services in response to individual’s needs, while maintaining communication and outreach with community services and other state agencies.

Duties and Responsibilities (these duties are a general summary and not all inclusive)

• Monitoring the safety and well-being of assigned individuals
• Providing advocacy in human, civil and legal rights - Facilitating team meetings; monitoring follow-through on team recommendations while maintaining individual’s records and relevant computer databases
• Maintaining regular and consistent contact with individuals, service providers and families.
• The HSC I will arrange crisis intervention for individuals as needed; assessing needs and making recommendations for follow up planning, as well as providing information to supervisor and other members of the Area Office Management Team.
• This position will perform other related duties which may include individuals engaged in Participant Directed Services.

Please Note

This position is located in the Springfield/Westfield Area Office in Springfield, MA.

This is a Full-time, 37.5 hour position

Schedule: 9:00am – 5:00pm

Days Off: Sunday/Saturday

Flexibility required to meet the needs of the area office.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search. https:cppdmass.gov

Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

Substitutions

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Springfield- 1 Federal Street

Job

Community and Social Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 23, 2026, 7:42:16 PM

Number of Openings

1

Salary

69,803.76 - 95,339.40 Yearly

If you have Diversity, Affinitive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes