Office Support Specialist — Front Desk & Data Entry

County of Davidson

United States

On-site

USD 23,000 - 29,000

Full time

14 days+

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Job summary

County of Davidson is seeking an organized Office Support role within the Operations Support Unit to assist Income Maintenance Caseworkers and Supervisors. The position handles mail processing, data entry, and client support, with daily duties across reception, documentation, and system entry.

Responsibilities include assisting clients, supporting DSS services, voter registration processing, and back-up front desk duties.

Qualifications

Knowledge of the programs offered at DSS; thorough knowledge of NCFAST, EBTEDGE and One Case.
Good general computer skills.
Ability to ask appropriate questions to gather needed information quickly and efficiently.
Assertive and offers good customer service.
Ability to work quickly and multi-task under stressful situations and with frequent interruptions.

Responsibilities

Sort, scan, and distribute all incoming mail and faxes.
Provide coverage for the switchboard/front desk during breaks and when staff are out.
Assist clients and provide information about services offered by DSS and other agencies.
Enter preliminary data into NCFAST and verify/update client details and household members.
Register clients to vote and forward forms to the Board of Elections.
Organize and maintain Medicaid cards; list checks and forward to fiscal staff.
Perform basic clerical tasks (faxing, copying, mailing) as needed.
Cross-train to back up other unit duties as required.