Office Support Specialist

ITCO Solutions, Inc.; Tallahassee (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

ITCO Solutions, Inc. in Tallahassee, FL seeks Customer Service Specialists to answer calls from Florida high school and college students regarding scholarships and grants. The role is full-time, 40 hours per week, Monday through Friday, 8 AM to 5 PM.

Applicants must have a high school diploma or GED and be comfortable using computers. Prior customer support experience is a plus, and candidates should demonstrate strong tenure and professionalism during the background screening process.

Qualifications

• High school diploma or GED required.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.

Responsibilities

• Handle calls from Florida students about scholarships and grants.
• Provide information and assistance on Florida scholarships and grants.
• Maintain professionalism and accuracy while assisting students.

Skills

Customer service

Communication

Calm under pressure

Computer skills

Customer support experience

Education

High school diploma or GED

Job description

Contract: 9+ Months

Description:

Job Description

Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. The position is 40 hours per week, Monday through Friday from 8 AM to 5 PM.

Knowledge, Skills and Abilities:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support a plus
• Must have strong job tenure

Applicants must pass a level 2 screening background check, that includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.