Office Support Specialist

vTech Solution; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

vTech Solution seeks an Office Support Worker to assist Florida students by answering inquiries about scholarships and grants. The role requires strong communication, computer proficiency, and a calm, courteous demeanor in a fast-paced support environment.

Responsibilities include handling inbound calls from high school and college students, delivering accurate information, maintaining professionalism, and supporting daily office operations. In-person, 40 hours/week, 9-month term in Tallahassee.

Qualifications

• 2+ years of experience in a professional work environment.
• 6+ months of customer support experience.
• Ability to speak and understand English clearly.
• Must be able to pass a Level 2 background screening, including fingerprinting.

Responsibilities

• Answer inbound calls from students regarding Florida scholarships and grants.
• Provide clear, accurate, and professional customer support.
• Handle questions calmly and courteously, even in stressful situations.
• Maintain reliable attendance and support daily office operations.

Skills

Customer support

Professional communication

English proficiency

Strong tenure

Fingerprinting background check

Education

High school diploma or GED

Job description

Job Summary:

The Office Support Worker will provide dependable assistance to Florida students by answering inquiries related to scholarships and grants. This role demands strong communication skills, professionalism, computer proficiency, and the ability to remain calm and courteous in a fast-paced support environment.

Responsibilities

• Answer inbound calls from high school and college students regarding Florida scholarships and grants.
• Provide clear, accurate, and professional customer support.
• Handle questions calmly and courteously, even in stressful situations.
• Maintain reliable attendance and support daily office operations.

Required Skills & Certifications

• High school diploma, GED, or equivalent.
• Ability to speak and understand English clearly.
• 2+ years of experience in a professional work environment.
• 6+ months of customer support experience.
• Comfortable using computers.
• Strong job tenure and professional behavior.
• Must be able to pass a Level 2 background screening, including fingerprinting.

Preferred Skills & Certifications

• Previous customer service experience in an office or call support environment.
• Strong interpersonal and problem-solving skills.

Special Considerations

• Must maintain professionalism and calmness in a high-volume call environment.
• Successful completion of Level 2 background screening including fingerprinting is mandatory.

Scheduling

• Location: Tallahassee, Florida.
• Schedule: Monday to Friday, 8:00 AM to 5:00 PM.
• Hours: 40 hours per week.
• Interview Type: In Person Only.
• Duration: 9 Months.