FL-DOE-OSFA-Office Support Worker

NationMind LLC; United States; On-site; USD 18,000 - 23,000; Full time

Job summary

NationMind LLC is seeking Customer Service Specialists to handle calls from Florida high school and college students regarding Florida scholarships and grants. The assignment runs a minimum of 90 days, with a 40-hour work week, Monday–Friday, 8 AM–5 PM.

Pay rate is $15.00 per hour, with a vendor rate of $19.50 per hour. A high school diploma or GED is required; good computer skills and customer service experience are helpful, and a background check is required.

Qualifications

• High school diploma or GED required.
• Ability to stay calm when customers are upset.
• Comfortable using computers.
• Experience in customer support is a plus.
• Must have strong job tenure.

Responsibilities

• Answer calls from Florida students regarding scholarships and grants.
• Maintain professionalism during high-volume or stressful interactions.

Skills

Calm under pressure

Computer literacy

Customer support experience

Strong job tenure

Education

High school diploma or GED

Job description

Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. (This will renew for next fiscal year). ASSIGNMENT IS A MINIMUM OF 90 DAYS

Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. The position is 40 hours per week, Monday through Friday from 8 AM to 5 PM.

Pay Rate $15.00/hr, Vendor Rate $19.50/hr

Knowledge, Skills and Abilities:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support a plus
• Must have strong job tenure

Applicants must pass a level 2 screening background check, that includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

Required/Desired Skills SkillRequired /DesiredAmountof ExperienceAbility to speak and understand EnglishRequired0High school diploma, general education degree, or equivalent.Required0Experience in a professional work environmentRequired2YearsExperience working with customer support a plusRequired6MonthsAbility to stay calm when customers are stressed or upset.Required0Comfortable using computers.Required0Must have STRONG job tenure. Required0MUST BE ABLE TO PASS A LEVEL 2 BACKGROUND RAN BY DOE.

Client prefers strong job tenure