FL-DOE-OSFA-Office Support Worker

Software Technology Inc; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Software Technology Inc. is seeking a Customer Service Specialist to handle calls from Florida high school and college students regarding Florida scholarships and grants.

The assignment lasts at least 90 days with a standard 40-hour workweek, Monday through Friday from 8 AM to 5 PM. Ideal candidates will have a high school diploma or GED, be able to stay calm under pressure, and communicate clearly in English.

Qualifications

• High school diploma, GED or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience in customer support is a plus.
• Must have strong job tenure.
• Ability to speak and understand English.
• Experience in a professional work environment.

Responsibilities

• Answer calls from Florida students about scholarships and grants.
• Work a full-time schedule (40 hours/week), 8 AM–5 PM, Monday–Friday.
• Engage with callers in a courteous, accurate manner.
• Complete a level 2 screening, including background checks.

Skills

Calm under pressure

Computer skills

Customer support

Long tenure

English fluency

Professional environment

Education

High school diploma or GED

Job description

Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. (This will renew for next fiscal year). ASSIGNMENT IS A MINIMUM OF 90 DAYS

Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. The position is 40 hours per week, Monday through Friday from 8 AM to 5 PM.

$$$ $$$/hr, Vendor Rate $$$/hr

Knowledge, Skills and Abilities:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support a plus
• Must have strong job tenure.
• Ability to speak and understand English.
• Experience in a professional work environment.

Applicants must pass a level 2 screening background check, that includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.