Customer Service Specialists - Tallahassee, FL

Software Technology, Inc.; Tallahassee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Software Technology, Inc. in Florida is seeking Customer Service Specialists to handle inbound calls from high school and college students about state scholarships and grants. The role supports renewal for the next fiscal year.

The ideal candidate stays calm under stress, is computer-literate, and has prior customer service experience; reliability and tenure are valued. This frontline position involves guiding applicants and documenting inquiries in the CRM.

Qualifications

• High school diploma or GED, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support a plus
• Must have strong job tenure

Responsibilities

• Answer calls from Florida high school and college students about Florida scholarships and grants.

Skills

Calm under pressure

Computer literacy

Customer service experience

Education

High school diploma or GED

Job description

Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. (This will renew for next fiscal year).

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support a plus
• Must have strong job tenure