Office Staff / Customer Service / Inside Sales

WorkWave Staff; Jamestown (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company matching

Paid time off and holidays

Opportunities for professional development

Paid time off

Holidays

Professional development

Job summary

A leading service provider located in Jamestown, NY, is seeking a Customer Service / Inside Sales professional. In this role, you will manage customer inquiries, provide product information, and support sales efforts to achieve targets. Ideal candidates will possess excellent communication skills, a high school diploma, and prior experience in customer service or sales. The position offers a competitive salary and comprehensive benefits, including health insurance and opportunities for professional development.

Qualifications

• High school diploma or equivalent; further education in business or related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work independently as well as part of a team.

Responsibilities

• Manage customer inquiries via phone, email, and other communication channels.
• Provide detailed product information and assistance to customers, ensuring a high level of satisfaction.
• Support inside sales efforts by identifying customer needs and recommending appropriate products.
• Collaborate with the sales team to achieve monthly sales targets.
• Process orders and manage customer accounts effectively.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints, ensuring timely follow‑up and resolution.
• Participate in training sessions to stay informed about new products and sales techniques.
• Contribute to the continuous improvement of customer service processes.

Skills

Excellent verbal and written communication skills

Strong problem-solving skills

Ability to work independently and as part of a team

MS Office

Problem solving

Teamwork

Education

High school diploma or equivalent

Further education in business or related field

Tools

Microsoft Office Suite

Customer relationship management (CRM) software

Job description

Jamestown, United States | Posted on 03/16/2026

Job Title: Customer Service / Inside Sales

Company: Confidential

Location: Jamestown, NY

Job Responsibilities

• Manage customer inquiries via phone, email, and other communication channels.
• Provide detailed product information and assistance to customers, ensuring a high level of satisfaction.
• Support inside sales efforts by identifying customer needs and recommending appropriate products.
• Collaborate with the sales team to achieve monthly sales targets.
• Process orders and manage customer accounts effectively.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints, ensuring timely follow‑up and resolution.
• Participate in training sessions to stay informed about new products and sales techniques.
• Contribute to the continuous improvement of customer service processes.

Essential Qualifications

• High school diploma or equivalent; further education in business or related field is a plus.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work independently as well as part of a team.

Desired Experience

• Previous experience in customer service or inside sales, preferably in a manufacturing or decorative hardware environment.
• Familiarity with sales techniques and customer relationship management.
• Experience working in a family-owned or small business is a plus.

Salary & Benefits

• Competitive annual salary.
• Health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and growth.