Inside Sales Representative

Wurth Wood Group Inc.; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Vision

Company-paid life insurance

Company-paid disability

401k plan

Company match on 401k

Job summary

Wurth Wood Group Inc. in Raleigh, NC seeks an Inside Sales Representative to serve as an ambassador in the assigned territory.

You will conduct sales in the field through face-to-face interactions with both potential and existing customers and provide hands-on explanations of new or updated products when necessary. The role emphasizes building trust, delivering excellent customer service, and staying current with product knowledge through training and vendor materials.

Qualifications

• Sales experience is a must.
• Experience in woodworking or millwork would be a plus!
• Solid communication and interpersonal skills.
• Detail oriented.
• Willing to work independently; always team focused.
• Excellent understanding of sales principles and customer service practices.
• Knowledge of customer and market dynamics and requirements.
• Ability to read, write, and effectively communicate with customers, peers and management.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Ability to work a variety of hours, which may include early mornings, evenings, and weekends.
• Adherence to the Employee Handbook and Code of Conduct

Responsibilities

• Travel within sales territory to meet prospects and customers.
• Conduct calls and face-to-face meetings with customers daily.
• Build and maintain relationships with new and repeat customers.
• Maintain records of all sales leads and/or customer accounts.
• Educate customers on how products can benefit them financially and professionally.
• Sell the company's products to customers within a given territory.
• Monitor the company's industry competitors, new products, and market conditions to understand a customer's specific needs.
• Answer incoming phone calls and assist customers with inquiries and/or sales, promptly, courteously, and effectively.
• Follow-up calls to customers regarding order status, as needed.
• Listen and understand customer needs and offer solutions and support.
• Communicate to customers about products' different features and answer questions they may have.
• Cross-sell or up-sell products to customers to increase purchase amounts.
• Respond courteously and swiftly to customer inquiries and/or complaints.
• Other duties as assigned.

Skills

Sales experience

Communication

Interpersonal skills

Detail oriented

Independent

Customer service

Education

High School diploma/GED

Job description

The Inside Sales Representative works as an ambassador and is responsible for establishing and maintaining good relationships with customers based on the assigned territory. Conducts sales out in the field via face-to-face interactions with both potential and existing customers. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary.

The Inside Sales Representative must maintain a professional attitude with sincerity and enthusiasm, reflecting the organization's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Stay current with promotional events and sales.

Essential Duties and Responsibilities:

• Travel within sales territory to meet prospects and customers.
• Conduct calls and face-to-face meetings with customers daily.
• Build and maintain relationships with new and repeat customers.
• Maintain records of all sales leads and/or customer accounts.
• Educate customers on how products can benefit them financially and professionally.
• Sell the company's products to customers within a given territory.
• Monitor the company's industry competitors, new products, and market conditions to understand a customer's specific needs.
• Answer incoming phone calls and assist customers with inquiries and/or sales, promptly, courteously, and effectively.
• Follow-up calls to customers regarding order status, as needed.
• Listen and understand customer needs and offer solutions and support.
• Communicate to customers about products' different features and answer questions they may have.
• Cross-sell or up-sell products to customers to increase purchase amounts.
• Respond courteously and swiftly to customer inquiries and/or complaints.
• Other duties as assigned.

Position Qualifications:

Education:

• A high school diploma or GED is required.

Skills/Experience:

• Sales experience is a must
• Experience in woodworking or millwork would be a plus!
• Solid communication and interpersonal skills.
• Detail oriented.
• Willing to work independently; always team focused.
• Excellent understanding of sales principles and customer service practices.
• Knowledge of customer and market dynamics and requirements.
• Ability to read, write, and effectively communicate with customers, peers and management.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Ability to work a variety of hours, which may include early mornings, evenings, and weekends.
• Adherence to the Employee Handbook and Code of Conduct

Reporting Structure within the Organization:

• Reports to the Regional Sales Manager.
• No supervisor responsibilities in this position.
• Travel within assigned sales territory; outside of a formal office or formal team environment.
• Work in the office to cover absences, if needed.
• Medical
• Vision
• Company-paid life insurance
• Company-paid Short-term and Long-term disability
• Eligible for 401k first day of employment
• Company match on 401k after 6 months of service

Preferred

Intermediate

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.