Customer Service / Inside sales

Endicott Coil Co Inc; City of Binghamton (NY); Remote; USD 32,000 - 39,000; Full time

Job summary

Endicott Coil Co Inc. is seeking an Inside Sales and Customer Service professional to drive revenue and retain clients.

This role serves as the primary remote contact for inquiries, order fulfillment, and relationship building via phone, email, and digital tools such as customer portals and EDI. Key responsibilities include handling inbound inquiries, upselling, processing orders, and maintaining CRM records.

Qualifications

• Excellent verbal and written communication.
• Proficient with ERP/CRM systems and MS Office.
• Customer-focused with strong problem-solving and relationship skills.
• 1–3 years in B2B or B2C customer service, retail, or inside sales.

Responsibilities

• Answer inbound calls and emails, provide product details, resolve complaints and shipping questions.
• Proactively contact leads, cross-sell items, provide quotes, and close transactions.
• Enter sales orders, verify stock, track delivery times, and manage billing/contract terms.
• File customer interactions in CRM, update status and track histories.
• Coordinate with outside sales, production, logistics and engineering for account resolution.
• Initiate and manage quotes in ERP, monitor progress through purchasing, engineering and sales.

Skills

Communication

ERP/CRM proficiency

Customer focus

Experience in Inside Sales/CS

Tools

ERP/CRM systems (Oracle/JD Edwards/E2)

Microsoft Excel

Outlook

Job description

Job Summary

The inside sales and customer service role combines revenue generation with client retention. This professional acts as the primary remote point of contact for customer inquiries, order fulfillment, and relationship building via phone, email, and digital tools (Customer portals / EDI).

Key Responsibilities

• Customer Support: Answer inbound calls and emails, provide product or service details, and resolve complaints or shipping questions.
• Sales & Upselling: Proactively contact leads, cross-sell relevant items, quote pricing, and close transactions.
• Order Processing: Enter sales orders, verify stock availability, track delivery lead times, and manage billing or contract terms specifically in regards to payables, credits, returns, etc.
• CRM Management: File all customer interactions, update status, and track account histories using internal software.
• Collaboration: Coordinate with outside sales, production, logistics, and engineering teams to ensure smooth account resolution.
• Quote Process Initiation / Management: Coordinates inquiries and referrals into formal quotes in the ERP system. Monitors progress and travel of quotes through purchasing, engineering and sales / leadership.

Required Qualifications & Skills

• Communication: Exceptional verbal and written communication skills.
• Software Proficiency: Familiarity with ERP / CRM systems (e.g., Oracle, JD Edwards, E2 etc.) and office suites (Microsoft Excel, Outlook).
• Customer Focus: Strong problem-solving abilities and a patient, relationship-driven demeanor.
• Experience: Prefer 1 to 3 years of combined experience in B2B or B2C customer service, retail, or inside sales.

Compensation & Benefits

Pay Range: $23.00–$28.00 per hour, based on experience and qualifications.

Benefits: Medical, dental, and vision insurance; 401(k) retirement plan with employer profit-sharing contributions; paid vacation, holidays, and sick leave; life insurance; short-term and long-term disability insurance.

Benefits are subject to plan eligibility and company policies.