Administration VE Coordinator – Veterans Engagement

Citizensbehavioralhealth; Raleigh (NC); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Education support

Professional development

Job summary

Citizens Behavioral Health seeks an Administration VE Coordinator to support daily program operations and strengthen Veterans Engagement initiatives. You will coordinate client intake, scheduling, records, and front-office activities, while serving as a liaison for veteran referrals and community resources.

The role emphasizes organization, confidentiality, and customer-centered service in a behavioral health setting, with opportunities to engage veterans and partner organizations in meaningful

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s Degree in Healthcare Administration, Psychology, Social Work, or a related field preferred.
• Minimum 2 years of administrative, coordination, healthcare, or community service experience.
• Proficiency with Microsoft Office, Google Workspace, and electronic record systems.
• Strong organizational, communication, and problem-solving abilities.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Commitment to professionalism, confidentiality, and client-centered service.

Responsibilities

• Coordinate client intake, scheduling, attendance tracking, and discharge processes.
• Maintain organized client records and support documentation management.
• Assist with daily scheduling, room assignments, and operational coordination.
• Manage incoming calls, referrals, and front-office communications.
• Provide professional and compassionate support to clients and families.
• Serve as a primary point of contact for veteran referrals and engagement activities.
• Assist veterans in accessing community resources, support services, and treatment opportunities.
• Build relationships with veteran-focused organizations and community partners.
• Coordinate veteran outreach initiatives, educational events, and recognition programs.
• Track participation and engagement metrics for veteran services.
• Maintain confidentiality and privacy of client information.
• Support document organization, audit preparation, and record maintenance.
• Monitor staff credential files, training records, and renewal deadlines.
• Assist with administrative processes related to insurance verification and billing support.
• Ensure records are accurate, complete, and properly maintained.
• Assist organizational leadership with reports, meetings, and special projects.
• Order office and program supplies and coordinate vendor communications.
• Support day-to-day operational needs of the behavioral health program.
• Help create a welcoming, professional, and supportive environment for clients and staff.

Skills

Organizational skills

Communication

Problem solving

Multitasking

Education

High school diploma or GED

Associate or Bachelor degree in Healthcare Administration/ Psychology/ Social Work

Tools

Microsoft Office

Google Workspace

Electronic health record systems

Job description

Administration VE Coordinator – Veterans Engagement

Citizens Behavioral Health provides compassionate behavioral health services for adults through our Day Program and outpatient treatment programs. We proudly support veterans and their families by helping connect them with quality care, community resources, and recovery-focused services.

We are seeking an organized, detail-oriented, and service-minded Administration VE Coordinator to support daily program operations while helping strengthen our Veterans Engagement initiatives. This role is ideal for someone who enjoys administration, community outreach, and making a meaningful impact in the lives of veterans and behavioral health clients.

Position Summary

The Administration VE Coordinator serves as the central point of coordination for administrative operations, client services, scheduling, records management, and veteran engagement activities. This position works closely with clinical staff, leadership, veterans, and community partners to ensure smooth operations and exceptional client experiences.

Key Responsibilities

Program Administration & Operations

• Coordinate client intake, scheduling, attendance tracking, and discharge processes.
• Maintain organized client records and support documentation management.
• Assist with daily scheduling, room assignments, and operational coordination.
• Manage incoming calls, referrals, and front-office communications.
• Provide professional and compassionate support to clients and families.

Veterans Engagement & Community Outreach

• Serve as a primary point of contact for veteran referrals and engagement activities.
• Assist veterans in accessing community resources, support services, and treatment opportunities.
• Build relationships with veteran-focused organizations and community partners.
• Coordinate veteran outreach initiatives, educational events, and recognition programs.
• Track participation and engagement metrics for veteran services.

Records Management & Compliance

• Maintain confidentiality and privacy of client information.
• Support document organization, audit preparation, and record maintenance.
• Monitor staff credential files, training records, and renewal deadlines.
• Assist with administrative processes related to insurance verification and billing support.
• Ensure records are accurate, complete, and properly maintained.
• Assist organizational leadership with reports, meetings, and special projects.
• Order office and program supplies and coordinate vendor communications.
• Support day-to-day operational needs of the behavioral health program.
• Help create a welcoming, professional, and supportive environment for clients and staff.

Required Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s Degree in Healthcare Administration, Psychology, Social Work, or a related field preferred.
• Minimum 2 years of administrative, coordination, healthcare, or community service experience.
• Proficiency with Microsoft Office, Google Workspace, and electronic record systems.
• Strong organizational, communication, and problem-solving abilities.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Commitment to professionalism, confidentiality, and client-centered service.

Preferred Qualifications

• Veteran, military spouse, or experience working with veterans and military families.
• Experience in behavioral health, healthcare administration, or community outreach.
• Knowledge of veteran resources and support programs.
• Experience with client records, scheduling systems, or electronic health records.
• Health Insurance and Benefit Options
• Paid Time Off and Paid Holidays
• Continuing Education Support
• Professional Development Opportunities

Work Schedule

• Monday – Friday
• Day Program Operating Hours
• Occasional participation in veteran-focused events and outreach activities

This position offers the opportunity to make a meaningful impact by supporting both behavioral health services and veteran engagement initiatives. Your work will help connect veterans and community members with the resources, support, and care they need to thrive.

Citizens Behavioral Health is an Equal Opportunity Employer. Veterans, military spouses, bilingual candidates, and individuals passionate about serving their communities are encouraged to apply.