Office Services Specialist: Reprographics & Mail

RR Donnelley & Sons; Miami (FL); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employee discounts

Job summary

RR Donnelley & Sons is seeking an Office Services Support in Miami to provide back-office services including reprographics, mail and intake functions, and related support for hospitality, facilities, audio/visual, and reception tasks.

The role requires strong customer service, attention to detail and the ability to meet deadlines in a fast-paced environment. Monday–Friday shift from 10:00am to 7:00pm with benefits and equal opportunity employment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Attention to detail

Communication skills

Meeting deadlines

Team player

Problem-solving

Self-motivated

Physical stamina

Education

High school diploma

Tools

Mail equipment

Phone and email tools

Digital reprographics

Job description

RR Donnelley & Sons is seeking an Office Services Support in Miami to provide back-office services including reprographics, mail and intake functions, and related support for hospitality, facilities, audio/visual, and reception tasks.

The role requires strong customer service, attention to detail and the ability to meet deadlines in a fast-paced environment. Monday–Friday shift from 10:00am to 7:00pm with benefits and equal opportunity employment.