Office Services Specialist: Repro, Mail & Support

RRD; Boston (MA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Job summary

RRD is seeking an Office Services Associate to provide back office services including reprographics and mail for our clients and teams. The schedule is Monday–Friday, 8:00am–5:00pm, with responsibilities spanning reprographics, mail intake, and customer support.

You will work in a fast-paced environment, meet deadlines, and service multi-functional teams while adhering to client policies and company standards. Health, dental, vision, 401(k) and other benefits are offered.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Must work well in a team environment.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Attention to detail

Deadline oriented

Team collaboration

Problem solving

Self-motivated

Education

High school diploma or equivalent

Tools

Mail equipment

Digital reprographics software

Phone & email systems

Job description

RRD is seeking an Office Services Associate to provide back office services including reprographics and mail for our clients and teams. The schedule is Monday–Friday, 8:00am–5:00pm, with responsibilities spanning reprographics, mail intake, and customer support.

You will work in a fast-paced environment, meet deadlines, and service multi-functional teams while adhering to client policies and company standards. Health, dental, vision, 401(k) and other benefits are offered.