Office/Sales Support

Closets By Design Salt Lake City; Salt Lake City (UT); On-site; USD 27,552 - 30,307; Full time

Job summary

Closets By Design Salt Lake City is looking for an Office/Sales Support professional to manage daily operations across front office functions. This full-time position involves supporting sales coordination, workflow management, and ensuring effective communication between clients, sales, and operations. The ideal candidate will possess strong organizational skills, effective communication, and the ability to multitask. Compensation ranges from $20.00 to $22.00 per hour, and candidates must be based in Utah for this in-office role.

Qualifications

• Experience in office support roles and sales coordination.
• Ability to manage and track payments accurately.
• Strong communication skills to liaise with clients and teams.

Responsibilities

• Manage reports and track payments efficiently.
• Complete timely follow-ups with clients and prospects.
• Assist designers with proposals and workflow support.

Skills

Strong organization and attention to detail

Effective communication across teams and with clients

Ability to multitask and manage multiple workflows

Problem-solving and follow-through mindset

Proficiency in internal systems and reporting tools

Job description

Company: Closets by Design – Salt Lake City

Location: In-Office Only (Utah Candidates)

Schedule: Full-Time | M-F 8:00 AM - 5:00 PM | Rotating Saturdays.

The Office/Sales Support role is responsible for supporting daily operations across front office functions, sales coordination, and workflow management. This position ensures smooth communication between clients, sales, and operations while maintaining accuracy, organization, and timely follow-up throughout the project lifecycle.

Key Responsibilities

• Manage reports, including tracking payments
• Complete 48-hour follow-ups with clients and prospects
• Upload and manage Pixieset galleries
• Maintain inventory of soft supplies for designers
• Communicate with designers regarding paperwork and timelines
• Active projects
• Unsold opportunities and follow-ups
• Assist in training and coaching on Lite & Simple designs
• Support and participate in sales meetings

Paperwork & Workflow Coordination

• Perform plan checks on all projects
• Assist with Closet Pro proposals and design support
• Ensure completion of 48-hour MPW follow-ups
• Scan and deliver completed paperwork to engineering
• Monitor email communications for engineering-related issues
• Assist in resolving project kickbacks or discrepancies
• Coordinate with designers to obtain required responses
• Verify all issues are resolved and properly documented

Core Competencies

• Strong organization and attention to detail
• Effective communication across teams and with clients
• Ability to multitask and manage multiple workflows
• Problem-solving and follow-through mindset
• Proficiency in internal systems and reporting tools

Success in This Role Looks Like

• Timely and accurate handling of client communication and scheduling
• Seamless coordination between sales, design, and operations
• Minimal delays due to paperwork or workflow gaps
• Proactive follow-up and issue resolution

Front Office Support

• Answer incoming phone calls and direct inquiries appropriately
• Schedule and confirm lead appointments
• Assist with client communication and issue resolution

Compensation: $20.00 - $22.00 per hour