Office Representative

NC Farm Bureau Insurance; Durham (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Build Your Career with a Team That Inv

Job summary

North Carolina Farm Bureau Insurance in Durham is seeking a motivated Office Representative to join our team. Welcome customers by phone, email, and in person; build positive relationships and assist with their insurance needs.

No insurance experience is required—we provide comprehensive training and licensing support, plus mentorship and a supportive, team-oriented work environment. This role offers opportunities for development and advancement as you learn about products and services and

Qualifications

• No prior insurance experience required; training and licensing support provided.
• Strong communication skills and a positive, professional demeanor.
• Willingness to learn and grow in the insurance industry.

Responsibilities

• Welcome and assist customers by phone, email, and in person.
• Build positive relationships with new and existing customers.
• Answer questions and help customers with their insurance needs.
• Schedule appointments and follow up with clients and lead.
• Learn about insurance products and help educate customers on options.
• Support the agency with customer service, sales, and day-to-day office needs.
• Maintain accurate customer records and documentation.
• Participate in training and professional development.

Skills

Customer service

Communication skills

Teamwork

Organized

Willingness to learn

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Build Your Career with a Team That Invests in You

Are you friendly, outgoing, and enjoy helping people? Are you looking for an opportunity to build a rewarding career with a supportive team?

North Carolina Farm Bureau Insurance in Durham is seeking a motivated Office Representative to join our team. No insurance experience is required—we're looking for someone with a positive attitude, strong communication skills, and a willingness to learn. We'll provide the training and support you need to grow in the insurance industry.

What You'll Do

• Welcome and assist customers by phone, email, and in person.
• Build positive relationships with new and existing customers.
• Answer questions and help customers with their insurance needs.
• Schedule appointments and follow up with clients and lead.
• Learn about insurance products and help educate customers on their options.
• Support the agency with customer service, sales, and day-to-day office needs.
• Maintain accurate customer records and documentation.
• Participate in training and professional development.

What We're Looking For

• Friendly, professional, and dependable personality.
• Strong communication and people skills.
• Positive attitude and willingness to learn.
• Organized and detail-oriented.
• Comfortable learning new computer systems.
• Ability to work well with a team.
• Previous experience in customer service, sales, retail, hospitality, or a similar field is a plus, but not required.

Why Join Us?

• Training and mentorship provided.
• Licensing support for qualified candidates.
• Supportive, team-oriented work environment.
• Opportunities for professional growth and advancement.
• Chance to build a long-term career in the insurance industry.
• Work with a respected company serving the Durham community.

If you're a people person who is eager to learn, grow, and build a career, we'd love to hear from you!