Office Representative

North-Carolina-Farm-Bureau-Insurance; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

North Carolina Farm Bureau Insurance in Durham is seeking a motivated Office Representative to join our team. No insurance experience is required—we're looking for someone with a positive attitude, strong communication skills, and a willingness to learn.

We'll provide the training and support you need to grow in the insurance industry. The role involves welcoming customers by phone, email, and in person; building relationships; answering questions; scheduling appointments; and contributing to

Qualifications

• Friendly, professional, and dependable personality.
• Strong communication and people skills.
• Positive attitude and willingness to learn.
• Organized and detail-oriented.
• Comfortable learning new computer systems.
• Ability to work well with a team.

Responsibilities

• Welcome and assist customers by phone, email, and in person.
• Build positive relationships with new and existing customers.
• Answer questions and help customers with their insurance needs.
• Schedule appointments and follow up with clients and leads.
• Learn about insurance products and help educate customers on their options.
• Support the agency with customer service, sales, and day-to-day office needs.
• Maintain accurate customer records and documentation.
• Participate in training and professional development.

Skills

Communication skills

People skills

Team player

Organized

Detail-oriented

Willingness to learn

Tools

Computer systems

Job description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Build Your Career with a Team That Invests in You

Are you friendly, outgoing, and enjoy helping people? Are you looking for an opportunity to build a rewarding career with a supportive team?

North Carolina Farm Bureau Insurance in Durham is seeking a motivated Office Representative to join our team. No insurance experience is required—we're looking for someone with a positive attitude, strong communication skills, and a willingness to learn. We'll provide the training and support you need to grow in the insurance industry.

What You'll Do

• Welcome and assist customers by phone, email, and in person.
• Build positive relationships with new and existing customers.
• Answer questions and help customers with their insurance needs.
• Schedule appointments and follow up with clients and lead.
• Learn about insurance products and help educate customers on their options.
• Support the agency with customer service, sales, and day-to-day office needs.
• Maintain accurate customer records and documentation.
• Participate in training and professional development.

What We're Looking For

• Friendly, professional, and dependable personality.
• Strong communication and people skills.
• Positive attitude and willingness to learn.
• Organized and detail-oriented.
• Comfortable learning new computer systems.
• Ability to work well with a team.
• Previous experience in customer service, sales, retail, hospitality, or a similar field is a plus, but not required.

Why Join Us?

• Training and mentorship provided.
• Licensing support for qualified candidates.
• Supportive, team-oriented work environment.
• Opportunities for professional growth and advancement.
• Chance to build a long-term career in the insurance industry.
• Work with a respected company serving the Durham community.