Office Ops Coordinator — Front Desk Lead (Waltham)

Jewish Family & Children's Service, Greater Boston; Waltham (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jewish Family & Children's Service in Waltham seeks an Office Coordinator to keep operations smooth, welcoming, and well‑organized. This on‑site role supports our headquarters and collaborates with staff, clients, visitors, and vendors to advance our mission.

You will lead front desk and facilities functions, supervise the Receptionist and Facilities Assistant, and handle a range of everyday tasks. The role also covers project coordination, HR/IT collaboration, and occasional after‑hours

Qualifications

• 3-5 years of experience in office administration, operations, customer service, or a related field.
• Strong organizational skills and the ability to manage multiple priorities in a busy office.
• Ability to take initiative, solve problems, and follow through with minimal supervision.
• Strong communication and customer service skills, with the ability to build positive relationships with staff, visitors, vendors, and community partners.
• Experience coordinating projects, tracking deadlines, and working across departments to complete key tasks.
• Flexible, calm, and responsive when priorities shift or unexpected issues arise.
• Proficiency with Microsoft Office and comfort learning new technology, databases, and office systems.
• Prior supervisory, team lead, or staff coordination experience preferred, but not required.

Responsibilities

• Own day-to-day office operations—proactively managing administrative systems, anticipating operational needs, and implementing process improvements that keep staff productive and clients well supported.
• Coordinate facilities-related projects and priorities, including building maintenance, repairs, inspections, permits, vendor relationships, and emergency preparedness activities.
• Lead and support the office staff with flexibility and composure, ensuring reliable coverage, high-quality customer service, and responsive handling of both routine needs and unexpected issues.
• Provide approximately 15 hours per week of front-desk coverage, creating a welcoming first point of contact for staff, clients, and visitors while managing calls, lobby traffic, and front-office security.
• Coordinate with HR, IT and Fiscal on office-related needs, including staffing logistics, office space planning, and staff support.

Skills

Office administration

Customer service

Organization

Communication

Project coordination

Supervisory experience

Tech-savvy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Jewish Family & Children's Service in Waltham seeks an Office Coordinator to keep operations smooth, welcoming, and well‑organized. This on‑site role supports our headquarters and collaborates with staff, clients, visitors, and vendors to advance our mission.

You will lead front desk and facilities functions, supervise the Receptionist and Facilities Assistant, and handle a range of everyday tasks. The role also covers project coordination, HR/IT collaboration, and occasional after‑hours