Office Operations Leader | QuickBooks & File Coordinator

IICRC; Southlake (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Flexible schedule

Tuition assistance

Referral program

Tuition reimbursement

Job summary

PuroClean is seeking an experienced office administrator in Texas to oversee daily administrative operations and lead the accounting/reporting functions. You will take incoming calls, route leads, assist in coordinating technicians, and supervise clerical tasks.

You will develop an annual office plan and budget, ensuring accurate documentation and timely reporting. As the in-house QuickBooks and MS Office expert, you will drive customer satisfaction, resolve complaints, and improve brand

Qualifications

• Manage the office team and daily administrative operations.
• Oversee accounting and reporting in accordance with guidelines.
• Audit job files and ensure documentation is complete.
• Handle incoming calls and routing, incoming leads, and general clerical duties.
• Develop an annual office administration plan and budget.
• Serve as in-house expert on QuickBooks, Excel, and Microsoft Office.
• Improve customer satisfaction and resolve complaints; ensure timely reporting.

Responsibilities

• Manage customer and client satisfaction and represent brand operations.
• Sort and distribute communications promptly.
• Perform receptionist duties.
• Proactively resolve customer issues and complaints.
• Maintain documentation for jobs, compliance, scheduling, and delegation.
• Manage invoices, petty cash, and office administration tasks.
• Continue professional development of office procedures and processes.
• Uphold safety and risk management guidelines for all staff.
• Schedule meetings and appointments; track inventory of supplies.
• Maintain relationships with suppliers, customers and colleagues.
• Handle collections on outstanding invoices.

Skills

Customer satisfaction

Leadership

Multitasking

Time management

Communication

Detail oriented

Scheduling

Education

IICRC ASD, WRT, AMRT certification

Tools

Xactimate

Symbility

XactAnalysis

Claims Connect

MICA

Dash

DocuSketch

MS Office

Job description

PuroClean is seeking an experienced office administrator in Texas to oversee daily administrative operations and lead the accounting/reporting functions. You will take incoming calls, route leads, assist in coordinating technicians, and supervise clerical tasks.

You will develop an annual office plan and budget, ensuring accurate documentation and timely reporting. As the in-house QuickBooks and MS Office expert, you will drive customer satisfaction, resolve complaints, and improve brand