Office Operations Leader & People Manager

Engineering Consulting Service; Franklin (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

ECS Group of Companies (ECS) in Franklin, TN seeks an Assistant Office Manager to support the Office Manager in leading office operations, financial performance, personnel management, and strategic initiatives across multiple departments.

The role drives operational consistency, employee development, client satisfaction, and business growth while developing future leaders and upholding ECS Core Values.

Qualifications

• 10 years of related experience with a degree or 14 years without a degree
• High school diploma or GED required
• Bachelor of Science in Civil Engineering, Construction Engineering and Management, Materials Science Engineering, Geology, or related field preferred
• MS in Engineering or MBA preferred
• Maintain licenses and/or certifications as necessary
• Valid driver's license if driving for ECS
• Strong leadership, communication, and interpersonal skills
• Understanding of engineering consulting operations and professional services business models
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving, judgment, and client-facing abilities
• Ability to build and lead a team

Responsibilities

• Lead branch-wide operations with multiple departments and satellite offices
• Hire, coach, mentor, and evaluate department and group managers
• Drive performance management, goal setting, evaluations, and succession planning
• Lead recruiting, onboarding, training, and retention efforts for the office
• Foster a high-performance culture focused on accountability and growth
• Align organizational structure with workload, growth, and service offerings
• Communicate initiatives to staff and support local implementation
• Oversee adherence to procedures, standards, and risk management
• Provide senior technical review of deliverables and projects
• Ensure quality control, safety, and standard-of-care practices
• Coordinate with leadership on resource utilization and standardization
• Support development of training programs and continuous improvement
• Monitor KPIs and financial metrics to identify risks and opportunities
• Develop client relationships and lead office business development
• Review proposals, scopes, and fees; represent the firm in events and meetings
• Ensure branch alignment with subsidiary and company strategies

Skills

Leadership

Communication

Strategic thinking

Team building

Business development

P&L management

Cross-functional collaboration

Mentoring

Education

Bachelor of Science in Civil Engineering or related field

MS in Engineering or MBA preferred

High school diploma or GED required

Job description

ECS Group of Companies (ECS) in Franklin, TN seeks an Assistant Office Manager to support the Office Manager in leading office operations, financial performance, personnel management, and strategic initiatives across multiple departments.

The role drives operational consistency, employee development, client satisfaction, and business growth while developing future leaders and upholding ECS Core Values.