Administrative Customer Experience Specialist

Ultimate Staffing Services; Cockeysville (MD); On-site; USD 28,000 - 34,000; Full time

Job summary

Ultimate Staffing Services in Hunt Valley, MD is seeking an Administrative Customer Service Representative on a temporary-to-hire basis. This full-time role focuses on delivering exceptional service while supporting daily office operations and CRM/ERP workflows.

You will handle inquiries, data entry, order processing, and scheduling, contributing to a collaborative, detail-oriented team. The position offers competitive pay and long-term growth potential.

Qualifications

• 2+ years of administrative or customer service experience.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Strong written and verbal communication.
• Excellent organizational and time-management abilities.
• Detail-oriented with ability to multitask.

Responsibilities

• Serve as first point of contact for customers and visitors.
• Answer and route phone calls and emails.
• Provide timely responses to inquiries.
• Enter and maintain accurate customer data.
• Process orders and service requests.
• Schedule appointments and meetings.
• Prepare correspondence and reports.
• Maintain filing systems (electronic and physical).
• Support multiple departments on projects.
• Perform data entry and ensure accuracy.
• Assist with general office operations and special projects.

Skills

Communication

Microsoft Office

Organization

Time management

Attention to detail

Customer-focused

Education

Associate degree

Tools

CRM

ERP

Database

Job description

Ultimate Staffing Services in Hunt Valley, MD is seeking an Administrative Customer Service Representative on a temporary-to-hire basis. This full-time role focuses on delivering exceptional service while supporting daily office operations and CRM/ERP workflows.

You will handle inquiries, data entry, order processing, and scheduling, contributing to a collaborative, detail-oriented team. The position offers competitive pay and long-term growth potential.