Office Operations Lead

Carolina TotalCare; Concord (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO (8 days annual)

Holiday pay (6.5 days)

Discounts on supplements

Paid training

Monthly bonuses

Travel & seminar expenses covered

Complimentary healthcare treatments

Job summary

Carolina TotalCare in Concord, NC is seeking an Office Operations Lead to supervise daily functions, strengthen systems, and support team success. The role emphasizes proactive ownership of healthcare operations and delivering a smooth patient experience.

In this full-time position, you will guide the team, monitor workflows, and implement solutions to improve performance while maintaining accountability and a patient-centered approach.

Qualifications

• Proven ability to lead and manage a team.
• Strong organizational and problem-solving skills.
• Ability to build and improve operational systems.
• Effective communication and leadership presence.
• Commitment to accountability and performance.

Responsibilities

• Oversee daily office operations and workflows to ensure efficiency.
• Monitor performance and guide team members toward goals.
• Identify, design and implement improved systems and processes.
• Maintain clear, proactive communication across departments.
• Support patient experience by ensuring consistency and quality of service.

Skills

Leadership & people mgmt

Organizational skills

Operational systems design

Communication & presence

Accountability & performance

Job description

Are you an organized leader who keeps operations running smoothly and teams performing at their best? Carolina TotalCare in Concord, NC is hiring a full-time Office Operations Lead to oversee daily functions, strengthen systems, and support team success. If you are proactive, detail-oriented, and ready to take ownership of healthcare operations,

Pay:

Salary of $55,000-75,000 annually based on experience.

BENEFITS:

• 8 days of paid time off (PTO)
• 6.5 days of holiday pay
• Discounts on supplements
• Paid training
• Monthly bonuses
• Travel and seminar expenses covered
• Complimentary healthcare treatments for you and your immediate family

THE TYPE OF OFFICE OPERATIONS LEAD WE'RE LOOKING FOR

We're searching for someone who can meet the following qualifications:

• Proven ability to lead and manage a team
• Strong organizational and problem-solving skills
• Ability to build and improve operational systems
• Effective communication and leadership presence
• Commitment to accountability and performance

WHAT IT'S LIKE TO BE OUR OFFICE OPERATIONS LEAD

In this full-time role, you'll oversee daily office operations to ensure efficiency, organization, and consistency. You'll monitor workflows, address issues as they arise, and implement solutions to improve performance. You'll guide team members, set expectations, and ensure accountability across all functions. By maintaining strong systems and clear communication, you'll help support both the team's success and a positive patient experience.

Schedule:

In this position your schedule would be 8:00am-5:30pm Monday-Thursday and 8:00am-2:30pm on Friday.

ABOUT OUR COMPANY

Carolina TotalCare is dedicated to providing comprehensive, natural state-of-the-art healthcare to our patients. Our integrated team of multi-specialty providers follows a patient-centered approach to optimize health and function. We believe in treating the whole body as an integrated system and offer a range of services, including chiropractic care, spinal decompression, weight loss, class 4 laser treatment, a specialized neuropathy program, nutrition, and home therapies. As part of our team, you'll be part of a family-focused practice that is driven by the values of excellence, empathy, and respect.

Must be able to pass a background check and drug screen.