Multi-Specialty Medical Office Manager: Clinic Ops Lead

Avance Care; Lowes Grove (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Avance Care in North Carolina is seeking a conscientious and reliable Office Manager to lead busy primary care clinics. This full-time role is Monday–Friday with occasional after-hours, focusing on clinic operations, patient satisfaction, staff coordination, and adherence to quality standards.

You will manage daily checklists, liaise with corporate and clinic teams, address patient concerns, analyze metrics to improve outcomes, and ensure HIPAA/OSHA compliance.

Qualifications

• 3–5 years of experience in medical office supervision.
• Relevant degree required.
• Certifications such as EMT-B, LPN, CMA preferred.

Responsibilities

• Complete daily, weekly, and monthly office manager checklists, reports, and documentation.
• Liaise between corporate office, clinic team, and external entities to ensure clear communication and workflow adherence.
• Handle patient complaints promptly with tact and compassion.
• Analyze operational business metrics to drive business and clinical quality outcomes.
• Ensure HIPAA and OSHA regulation compliance and maintain a safe environment.
• Interact with vendors, suppliers, and other related entities as necessary.
• Manage practice locations, including equipment maintenance and preventive maintenance contracts.
• Conduct regular staff meetings to share information and address company updates; manage scheduling and shift coverage.

Skills

Leadership

Communication

Time management

Confidentiality

Flexibility

Resilience

Prioritization

Education

Relevant degree

EMT-B

LPN

MA program

CMA

Job description

Avance Care in North Carolina is seeking a conscientious and reliable Office Manager to lead busy primary care clinics. This full-time role is Monday–Friday with occasional after-hours, focusing on clinic operations, patient satisfaction, staff coordination, and adherence to quality standards.

You will manage daily checklists, liaise with corporate and clinic teams, address patient concerns, analyze metrics to improve outcomes, and ensure HIPAA/OSHA compliance.