Office Manager - NCPS (Full Time, Days)

Nicklaus Children's Health System; Ohio; On-site; USD 65,000 - 90,000; Full time

Job summary

Nicklaushealth in Ohio is seeking an experienced Office Manager to organize and oversee clinic operations, improve efficiency, and lead a team of staff. The role focuses on coordinating physicians and staff to meet budgetary and service goals.

The candidate will optimize scheduling, support A/R/A/P processes, and ensure compliance with hospital policies while fostering professional growth within the team.

Qualifications

• 4 years of relevant office experience (OR) 1 year of relevant office experience with an Associate's Degree or higher.
• Experience in office management and supervision preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to handle multiple assignments, set priorities, and meet deadlines.

Responsibilities

• Organize and manage office operations to ensure efficiency and effectiveness.
• Optimize appointment slots and manage clinic/block utilization.
• Oversee day-to-day operations of specialty practices and coordinate with physicians and leaders.
• Support accounts receivable and accounts payable processes and invoice handling.
• Oversee front-end revenue cycle functions, scheduling, authorizations, records, and co-pay collections.
• Ensure adherence to department policies and maintain compliance with hospital requirements.
• Provide supervision, coaching, and performance evaluations for staff.

Skills

Office management

Supervisory experience

Time management

Communication skills

Team building

Education

Associate's Degree or higher

High school education or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Summary

Responsible organizing and managing office operations and procedures in order to ensure organizational effectiveness and efficiency.

Job Specific Duties

• Achieves financial objectives by monitoring expenditures to support the annual budget.
• Responsible for optimizing appointment slots on physicians' and other healthcare professionals' appointment books (clinic and/or block utilization when appropriate), manages wait times.
• Responsible for oversight of the day-to-day operations of the specialty practices, ensuring the implementation of prescribed activities is carried out in accordance with specified objectives. Works closely with the employed physicians and other healthcare professionals, Directors, Practice Administrators, and other Office Managers. Identifies issues and escalates to appropriate Leader.
• Supports accounts receivable and accounts payable functions, processes invoices, and generally makes certain that the process runs smoothly.
• Oversees front-end revenue cycle functions such as scheduling appointments, obtaining and verifying authorizations, creating and/or maintaining medical records, monitoring document completion, consents and other documents are signed, collecting co-payments and outstanding balances at the time of service.
• Ensures adherence to department policies and procedures with Leader's approval.
• Provides supervision to the operation and ensures the department is properly staffed.
• Leads, coaches, counsels, and evaluates employees on their job performance. Ensure employees adhere to all NCPS and NCHS policies and procedures, including NCHS Values and Guiding Behaviors. Makes appropriate recommendations for corrective action, and carries them out. Consults with TM&E as needed. Responsible for hiring and orienting new employees and the growth and development of direct reports.
• Ensures office staff and procedures are handled effectively by providing training, coaching, and counseling. Provides in-service to staff.
• Reconciles and supports the maintenance of timecards and attendance monitoring. Ensures attendance related practices comply with Hospital policies.
• Assists the Leader in proposing changes to work methods and procedures to ensure economy and efficiency of operation of the department.
• Ensures staffing levels and skill sets are appropriate to support the daily operations of the practices across designated service lines.
• Monitors inventory of supplies and orders as needed. Reconciles and supports the inventory of supplies and reorders when necessary. Reconciles and supports the purchase order process as requested.
• Maintains personnel records, licenses, and permit renewals as needed for the office and/or NCHS. Maintains all clinic and personnel records, licenses and permit renewals. Ensures the practice meets all mandates (OSHA, HRS, medical waste, Nicklaus Children's Hospital requirements, etc.) and maintains quality and performance improvements.

Qualifications

Minimum Job Requirements

• 4 years of relevant office experience (OR) 1 year of relevant office experience with an Associate's Degree or higher

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Prior Office Manager experience preferred.
• Supervisory experience preferred.
• Decision making and time management skills.
• Excellent verbal and written communication skills.
• Human relations and team building skills.
• Able to handle multiple assignments, set priorities, and meet deadlines.
• Ability to represent department/function in a professional, courteous, and efficient manner.
• Ability to follow complex written or verbal instructions to solve complex problems.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Job

Management

Department

NCPS-PROFESSIONAL SERVICES-3100-490000

Job Status

Professional