Office Operations & Guest Services Coordinator

Island Realty; Mount Pleasant (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Island Realty in Mount Pleasant, SC is seeking an organized Administrative Coordinator to support the ICI department and front desk operations. You will handle inquiries, schedule housekeeping duties, manage inventories, and oversee daily admin tasks to ensure smooth property operations.

The role requires strong communication, data entry accuracy, and collaboration with Guest Services, Owner Representatives, and maintenance teams to ensure exceptional guest satisfaction.

Responsibilities

• Answer incoming calls, emails, and texts in a timely manner and transfer or respond appropriately
• Maintain on-time opening and closing of office daily
• Maintain an accurate inventory count
• Order supplies and equipment as needed
• Generate a weekly schedule for Housekeepers, Lead EHIs and EHIs
• Create daily task assignments for Housekeepers, Lead EHIs, and EHIs
• Adjust daily task assignments for Housekeepers, Lead EHIs, and EHIs as needed
• Assist in gathering and preparing materials for Housekeepers, Lead EHIs, and EHIs
• Assist with billing/invoicing related to contract cleaners
• Complete data entry into online systems accurately
• Be trained as a backup for ICI related payroll
• Input and monitor completion of daily tasks
• Dispatch all housekeeping requests appropriately
• Supervise all employees in the ICI department by maintaining communications with ICI staff in the field
• Work closely with Guest Services, Owner Representatives, and Isle Fix It (IFI) Departments to ensure guest satisfaction
• Collaborate with Laundry to ensure guest satisfaction
• Input IFI work orders to resolve maintenance issues prior to guest arrival
• Help develop Quality Assurance Standards for the ICI department in accordance with VRHP standards
• Communicate policy/procedure changes to the ICI team
• Work with all Company employees to develop Equipment Standards
• Provide general property services information for guests as needed
• Resolve guest issues promptly with care and effectiveness
• Assist with development and implementation of policies and procedures
• Perform or coordinate administrative duties such as filing, photocopying, typing, etc.
• Other tasks as assigned by supervisor

Job description

Island Realty in Mount Pleasant, SC is seeking an organized Administrative Coordinator to support the ICI department and front desk operations. You will handle inquiries, schedule housekeeping duties, manage inventories, and oversee daily admin tasks to ensure smooth property operations.

The role requires strong communication, data entry accuracy, and collaboration with Guest Services, Owner Representatives, and maintenance teams to ensure exceptional guest satisfaction.