Hospitality Experience Coordinator

Island Realty; Wild Dunes (SC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, Vision & Dental

401(k) with Employer Matching

Employee Assistance Program

Annual Paid Time Off

Birthday Off PTO Benefit

Paid Holidays

Mileage Reimbursement

Professional Development Reimbursement

Job summary

Island Realty’s Hospitality Experience Coordinator is responsible for delivering exceptional service to guests, owners and vendors, managing front lobby interactions, and assisting with bookings and concierge add-ons. You will handle check-in/check-out procedures, provide area information, and coordinate with multiple departments to ensure a seamless guest experience.

The role emphasizes a friendly, proactive approach, strong communication skills, and deep knowledge of the Charleston area.

Qualifications

• Professional customer service nature with a desire to exceed expectations.
• Must communicate with friendly and pleasant tone (written and oral).
• Self-starter who sees projects through to completion and follows up.
• Positive, upbeat attitude at all times.
• Accurate knowledge of the Charleston area and ability to give directions to Isle of Palms, Sullivan's Island, downtown Charleston, and greater Charleston area.
• Proficiency with Microsoft Word, Excel, Outlook, and database management systems.

Responsibilities

• Greet all visitors in a cheerful and professional manner.
• Deliver impeccable service to Island Realty customers including current guests, potential guests, property owners, and vendors.
• Assist with check-in and check-out procedures as needed.
• Answer calls, texts, and emails promptly.
• Arrange for after-hours arrival packet pick-up and notify guests of procedures.
• Post, process, and record payments and reconcile cash drawer at end of day.
• Maintain front office appearance and restock as needed.
• Offer to extend guest stays where opportunities exist.
• Communicate with guests about events and services available.
• Provide concierge services and recommendations based on Island Realty vendors and area knowledge.
• Coordinate with other departments to resolve queries.

Job description

Why Island Realty?

We are a well established, family owned and operated business that has served our community since 1977. We are driven by a continuous improvement mindset and operate within a culture that puts people first. Working a block from the beach doesn't hurt either!

Job Summary

Island Realty's Hospitality Experience Coordinator is responsible for delivering exceptional customer service and first impression management for all guests, owners and vendors entering the front lobby while checking guests in and out, assisting with booking concierge and add-ons, providing information about area attractions, directions, and services, and managing all guest and owner walk-ins.

Duties and Responsibilities

• Greet all visitors in a cheerful and professional manner
• Deliver impeccable service to all Island Realty customers including current guests, potential guests, property owners, and vendors
• Assist with check-in and check-out procedure as needed
• Answer telephone calls, texts, and emails promptly
• Arrange for the after-hours arrival packet pick-up, including lockbox assignment and notifying guests of procedure
• Post, process, and record accurately all necessary payments and reconcile cash drawer at the end of the day
• Maintain impeccable front office standard appearance to include restocking, watering plants, replenishing vendor information, etc.
• Work with guests to extend their stay where opportunities are available
• Communicate with guests in stay regarding events and services available
• Provide concierge services and recommendations based on contracted Island Realty vendors and general knowledge of the area including restaurants, entertainment, and directions
• Cooperate with all other departments in order to answer queries and resolve customer issues
• Manage and maintain presentation of vendor marketing materials at the front desk and lobby including the rack-card display, coffee table, and slideshow
• Update Marquee Messages in keeping with marketing priorities including bringing attention to sales, vendors, events, and more
• Complete general office duties as assigned

Minimum Qualifications-Knowledge, Skills and Abilities

• Professional customer service nature with a desire to exceed expectations
• Must be able to communicate (written and oral) with friendly and pleasant tone
• Must be a self-starter who can see a project/issue/problem through to completion and follow up as needed
• Possess a positive, upbeat attitude at all times
• Accurate knowledge of the Charleston area and ability to give directions to and around: Isle of Palms, Sullivan's Island, downtown Charleston, and the greater Charleston area
• Proficiency with Microsoft Word, Excel, Outlook, and database management systems

Minimum Qualifications-Education and Experience

• 2 years customer service experience preferred
• Hospitality, front desk or concierge experience would helpful but not required

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is similar to what you see listed here, please consider applying.

Work Schedule

• 8:30 AM to 5:00 PM/9:00 AM to 5:30 PM 4 weekdays + 1 weekend day/week

Compensation and Benefits

• $16.00/hour + commission
• Health, Vision & Dental
• 401(k) with Employer Matching
• Employee Assistance Program
• Annual Paid Time Off
• Birthday Off PTO Benefit
• Paid Holidays
• Mileage Reimbursement
• Professional Development Reimbursement

Island Realty is an Equal Opportunity Employer. Island Realty does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.