Hospitality Experience Coordinator

Island Realty; Isle of Palms (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, Vision & Dental

401(k) with Employer Matching

Employee Assistance Program

Annual Paid Time Off

Birthday Off PTO Benefit

Paid Holidays

Mileage Reimbursement

Professional Development Reimbursement

Job summary

Island Realty's Hospitality Experience Coordinator delivers exceptional customer service and first impression management for guests, owners and vendors entering the front lobby, checks guests in and out, assists with concierge bookings and area information.

The role greets visitors, handles calls, emails and messages, coordinates after-hours arrival packets, maintains front desk presentation, processes payments, and collaborates with other departments to resolve guest needs and support vendor

Qualifications

• Professional customer service nature with a desire to exceed expectations.
• Written and oral communication with a friendly and pleasant tone.
• Self-starter who can see a project through to completion and follow up.

Responsibilities

• Greet visitors cheerfully and professionally.
• Deliver impeccable service to guests, owners, and vendors.
• Assist with check-in/check-out and concierge bookings.
• Answer calls, texts and emails promptly.
• Arrange after-hours arrival packets and notify guests of procedures.
• Post, process and record payments and reconcile cash drawer.
• Maintain front office appearance and vendor materials.
• Support stay extensions and inform guests about events and services.
• Coordinate with other departments to resolve guest issues.
• Update marquee messages per marketing priorities.
• Complete general office duties.

Skills

Customer service

Communication

Self-starter

Positive attitude

Area knowledge

MS Word

Excel

Outlook

Database management

Tools

Microsoft Word

Excel

Outlook

Database management systems

Job description

Why Island Realty?

We are a well established, family owned and operated business that has served our community since 1977. We are driven by a continuous improvement mindset and operate within a culture that puts people first. Working a block from the beach doesn't hurt either!

Job Summary

Island Realty's Hospitality Experience Coordinator is responsible for delivering exceptional customer service and first impression management for all guests, owners and vendors entering the front lobby while checking guests in and out, assisting with booking concierge and add-ons, providing information about area attractions, directions, and services, and managing all guest and owner walk-ins.

Duties and Responsibilities

• Greet all visitors in a cheerful and professional manner
• Deliver impeccable service to all Island Realty customers including current guests, potential guests, property owners, and vendors
• Assist with check-in and check-out procedure as needed
• Answer telephone calls, texts, and emails promptly
• Arrange for the after-hours arrival packet pick-up, including lockbox assignment and notifying guests of procedure
• Post, process, and record accurately all necessary payments and reconcile cash drawer at the end of the day
• Maintain impeccable front office standard appearance to include restocking, watering plants, replenishing vendor information, etc.
• Work with guests to extend their stay where opportunities are available
• Communicate with guests in stay regarding events and services available
• Provide concierge services and recommendations based on contracted Island Realty vendors and general knowledge of the area including restaurants, entertainment, and directions
• Cooperate with all other departments in order to answer queries and resolve customer issues
• Manage and maintain presentation of vendor marketing materials at the front desk and lobby including the rack-card display, coffee table, and slideshow
• Update Marquee Messages in keeping with marketing priorities including bringing attention to sales, vendors, events, and more
• Complete general office duties as assigned

Minimum Qualifications-Knowledge, Skills and Abilities

• Professional customer service nature with a desire to exceed expectations
• Must be able to communicate (written and oral) with friendly and pleasant tone
• Must be a self-starter who can see a project/issue/problem through to completion and follow up as needed
• Possess a positive, upbeat attitude at all times
• Accurate knowledge of the Charleston area and ability to give directions to and around: Isle of Palms, Sullivan's Island, downtown Charleston, and the greater Charleston area
• Proficiency with Microsoft Word, Excel, Outlook, and database management systems

Minimum Qualifications-Education and Experience

• 2 years customer service experience preferred
• Hospitality, front desk or concierge experience would helpful but not required

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is similar to what you see listed here, please consider applying.

Work Schedule

• 8:30 AM to 5:00 PM/9:00 AM to 5:30 PM 4 weekdays + 1 weekend day/week

Compensation and Benefits

• $16.00/hour + commission
• Health, Vision & Dental
• 401(k) with Employer Matching
• Employee Assistance Program
• Annual Paid Time Off
• Birthday Off PTO Benefit
• Paid Holidays
• Mileage Reimbursement
• Professional Development Reimbursement

Island Realty is an Equal Opportunity Employer. Island Realty does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.