Office Operations & Guest Experience Coordinator

Ascend; Kirkland (WA); On-site; USD 58,240 - 74,880; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan with employer match

Flexible time off (PTO)

13 paid holidays

Job summary

Ascend is seeking an Office Administrator in Kirkland, WA to serve as the operational backbone of the firm. This on-site role requires a proactive, service-oriented individual capable of managing administrative, facilities, and client-facing tasks.

The position reports to senior staff and demands strong organizational skills, discretion with sensitive information, and excellent communication with colleagues and external partners.

Qualifications

• Associate's degree or higher required.
• Valid driver's license and reliable transportation.
• Customer service oriented with a warm and professional demeanor.
• Discreet and professional handling of sensitive information.
• Self-motivated, organized, and detail oriented.
• Proficient in Microsoft Office 365 applications.

Responsibilities

• Maintain common areas including the kitchen, breakrooms, and office supplies.
• Prepare and maintain conference rooms for meetings, including food and beverage and printed materials.
• Support office and desk assignments, office map, and remote team member accommodations.
• Serve as the first point of contact for the firm, answering calls and greeting visitors.
• Handle all incoming and outgoing communications, including mail, faxes, and shared emails.
• Handle client document drop-offs, pick-ups, and on-demand service requests.
• Support internal and external firm events.
• Maintain, budget, and optimize office vendor services and relationships.
• Contribute to the firm's intranet service.
• Perform other duties as assigned by department managers.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Time management

Microsoft Office 365

Office administration

Education

Associate's degree or higher

Tools

Microsoft Outlook

Microsoft Word

Excel

PowerPoint

SharePoint

Job description

Ascend is seeking an Office Administrator in Kirkland, WA to serve as the operational backbone of the firm. This on-site role requires a proactive, service-oriented individual capable of managing administrative, facilities, and client-facing tasks.

The position reports to senior staff and demands strong organizational skills, discretion with sensitive information, and excellent communication with colleagues and external partners.