Workplace & Guest Experience Coordinator

Ascendis Pharma A/S; Princeton, Northern (NJ, KY); Hybrid; USD 41,000 - 48,000; Full time

Job summary

Ascendis Pharma, a global biopharmaceutical company with a Princeton, NJ base, is seeking a Workplace Coordinator. The role supports onsite and remote staff under supervision, handling front desk duties, visitor management, mail, and vendor coordination to ensure smooth daily operations.

Ideal candidates have 2–3 years in reception or customer service, with strong organization, communication, and confidentiality.

Qualifications

• Minimum of 2-3 years of experience in reception or customer service role.
• Ability to lift 40 lbs.
• Office attendance required Tuesday – Thursday, core hours are 9:30am-3:00pm.
• Team player, who partners well with others.
• Highly organized, with attention to detail.
• Dynamic and able to take on complete tasks swiftly and thoroughly with sophistication and professionalism even when scheduling conflicts occur.
• A high degree of professionalism and demonstrated ability to maintain confidentiality.
• Demonstrated proficiency with key administrative tools including Outlook, Word, Excel.
• Great verbal and communication skills, provide strong customer service to internal and external stakeholders.
• Able to work independently and with a team.
• Preferred experience with systems, but not required: Microsoft Suite / Teams; Concur / Expense reports; Brivo / Badge creation; Bright Author / Monitor signage uploads; Angus, OfficeSpace / facilities ticketing systems; Ordering Staples, Amazon, catering sites etc.; UPS / shipping services; Canva

Responsibilities

• Welcomes guests and employees at front desk
• Issues door badges to visitors as needed and maintains employee access badge program for the office, including Visitor Management Software.
• Directs guests to meeting locations throughout their stay
• Maintains pantry and office supply inventories
• Coordinate with vendors including janitorial and catering
• Follows and documents opening/closing procedures daily
• Assists facility management with coordinating repair services & supporting contractors
• Receives, sorts, and distributes mail and deliveries
• Responds to workplace service requests in ticketing system
• Create and upload weekly updates into Bright Author/ and Microsoft Teams
• Completes expense reports weekly
• Supports meeting room set-up and reservations

Skills

Reception

Customer service

Communication

Organizational skills

Team player

Confidentiality

Professionalism

Tools

Outlook

Word

Excel

Teams

Concur

Brivo

Bright Author

Angus

OfficeSpace

Canva

Job description

Ascendis Pharma, a global biopharmaceutical company with a Princeton, NJ base, is seeking a Workplace Coordinator. The role supports onsite and remote staff under supervision, handling front desk duties, visitor management, mail, and vendor coordination to ensure smooth daily operations.

Ideal candidates have 2–3 years in reception or customer service, with strong organization, communication, and confidentiality.