Office Operations & Front Desk Supervisor

Greater Baltimore Medical Center (GBMC); Hagerstown (MD); On-site; USD 52,000 - 80,000; Full time

Job summary

Greater Baltimore Medical Center (GBMC) Hospice of Washington County Corporate Administration Office seeks an administrative supervisor to coordinate front office operations and supervise staff. You will oversee daily workflows, manage projects, and ensure confidential, customer-focused service.

Under minimal supervision, you will handle communications, financial processes support, meeting coordination, and data reporting, while maintaining professionalism and GBMC values of Respect, Excellence,

Qualifications

• Requires an Associate's degree or equivalent experience; Bachelor's degree preferred.
• Three to five years' experience in an administrative role with supervisory experience.
• Strong communication and organizational skills expected; ability to handle multiple priorities.

Responsibilities

• Coordinate daily office operations including frontline supervision and workflow management.
• Recruit, train and supervise front office staff and ensure quality customer service.
• Provide support for financial processes such as payments, deposits, and coding as needed.
• Screen callers/visitors and maintain confidential information with professionalism.
• Prepare documents, reports and minutes; maintain filing and record systems.
• Assist with special projects and coordination with facilities and vendors.

Skills

Problem-solving

Project management

Interpersonal skills

Office management

Data analysis

Policy interpretation

Written and oral communication

MS Office & EMR software

Typing speed

Multitasking under pressure

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Electronic Medical Record (EMR)

Adobe Acrobat

Telephone system

Job description

Greater Baltimore Medical Center (GBMC) Hospice of Washington County Corporate Administration Office seeks an administrative supervisor to coordinate front office operations and supervise staff. You will oversee daily workflows, manage projects, and ensure confidential, customer-focused service.

Under minimal supervision, you will handle communications, financial processes support, meeting coordination, and data reporting, while maintaining professionalism and GBMC values of Respect, Excellence,