Office Operations & Customer Success Coordinator

GroundBreakers; Fairfield (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vison

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Company-Paid Life Insurance and STD

Job summary

GroundBreakers is seeking an Office Operations Coordinator to support daily operations and deliver exceptional customer service across hydrovac excavation, CCTV inspection, hydro jetting, and utility locating. You will manage customer communications, assist in scheduling, prepare estimates, and review project data for accuracy while handling administrative tasks that keep workflows efficient.

The ideal candidate is highly organized, detail-oriented, and capable of multitasking in a fast-paced

Qualifications

• High school diploma or equivalent.
• Strong communication, customer service, and problem-solving skills.
• Experience with CRM or estimating software preferred.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as primary contact for customers and coordinate service requests.
• Manage operations email inbox and route communications to team members.
• Gather job requirements, site details, and project scope.
• Onboard new customers and collect required documentation (W-9s, COIs).
• Review project data for billing, scheduling, and accuracy.
• Assist with estimates and proposals for service offerings.
• Coordinate with field ops to ensure pricing and scheduling accuracy.
• Maintain organized records of contracts, estimates, and docs.

Skills

Communication skills

Customer service

Problem-solving

MS Office

Education

High School Diploma

Tools

CRM software

Estimating software

Job description

GroundBreakers is seeking an Office Operations Coordinator to support daily operations and deliver exceptional customer service across hydrovac excavation, CCTV inspection, hydro jetting, and utility locating. You will manage customer communications, assist in scheduling, prepare estimates, and review project data for accuracy while handling administrative tasks that keep workflows efficient.

The ideal candidate is highly organized, detail-oriented, and capable of multitasking in a fast-paced