Office Operations Assistant Ortho Trauma

Ascension; Panama City (FL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health coverage and vision/dental

403(b) retirement plan

Paid time off

Job summary

Ascension is seeking a patient access professional for the Ortho Trauma department in Panama City, FL. This full-time, day-shift role involves greeting patients, verifying documents, processing insurance precertifications, and scheduling appointments while handling charges and payments.

The position emphasizes accurate records and timely communication within a supportive team. Preferred candidates have a high school diploma or equivalent and at least one year of relevant clinic experience,

Qualifications

• High School diploma or equivalent or 1 year of related experience.

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Obtains and verifies insurance authorizations/precertification.
• Completes medical record release requests and schedules/confirms patient appointments.
• Enter, review and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.

Skills

Customer service

Medical office

Education

High School diploma or equivalent

Job description

Your future role at a glance

• Facility: Ascension Sacred Heart Medical Clinic
• Department: Ortho Trauma
• Schedule: Day Shift | Full - Time
• Location: Panama City, FL

How you’ll make an impact in this role

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration:

• Required Credential(s):
• None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• At least one year of experience in a Medical Clinic or Medical Group setting.
• One or more years of experience with Medical Insurance, Pre-Authorizations, and Authorizations.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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