Office Operations Assistant

Ascension; Panama City (FL); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health coverage (medical, dental, vis

403(b) retirement plan

Paid time off & holidays

Tuition reimbursement

Employee assistance program

Parental leave

Pet insurance optional

Job summary

Ascension is seeking a friendly medical office assistant in Panama City, FL to greet patients, verify demographics, process admissions, and manage insurance pre-authorizations. You will enter charges, collect co-pays, and ensure accurate daily deposits while supporting the Ortho Trauma clinic team.

Typical duties include scheduling, documentation, and general front-office support. Prior clinic experience is preferred; a high school equivalency or one year of related experience is required.

Qualifications

• High School diploma equivalency or 1 year of applicable job-specific experience required.
• Professional licensure/certification can be used in lieu of education or experience, if applicable.
• Experience in a Medical Clinic or Medical Group setting preferred.

Responsibilities

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation.
• Verifies and enters demographic information and handles insurance authorizations.
• Enters, reviews and submits charges; collects co-pays and reconciles daily reports.
• Provides general office and clerical support to assigned area.

Skills

Customer service

Data entry

Phone etiquette

Education

High School diploma equivalency

1 year of applicable job-specific experience

Job description

Your future role at a glance

• Facility: Ascension Sacred Heart Medical Clinic
• Department: Ortho Trauma
• Schedule: Day Shift | Full - Time

Location: Panama City, FL

• Facility: Ascension Sacred Heart Medical Clinic
• Department: Ortho Trauma
• Schedule: Day Shift | Full - Time

How you’ll make an impact in this role

• Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters demographic information.
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
• Enters, reviews and submits charges for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy.
• Provides general office and clerical support to assigned area.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration:

• Required Credential(s):
• None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• At least one year of experience in a Medical Clinic or Medical Group setting.
• One or more years of experience with Medical Insurance, Pre-Authorizations, and Authorizations.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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