Office Operations Assistant

Ascension; Racine (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health coverage

403(b) plan matching

PTO & holidays

Tuition reimbursement

Professional development

Employee assistance program

Parental leave

Pet insurance

Transit benefits

Job summary

Ascension is seeking a Front Desk/Administrative Clerk for our Mt. Pleasant, WI location in the Family Practice department.

The role encompasses greeting patients, managing check-in/out, scheduling, verifying demographics, and obtaining insurance authorizations as needed. Responsibilities include collecting co-pays, reconciling deposits, and providing essential clerical support while handling telephone inquiries.

Qualifications

• Greeting visitors and managing the full patient lifecycle
• Check-in/out and scheduling/confirmation of appointments
• Verify patient demographics and obtain insurance authorizations
• Collect co-pays and reconcile deposits for financial accuracy
• Answering phones and providing essential clerical support

Responsibilities

• Greet patients and manage the check-in/out process, schedule or confirm appointments, and handle front-desk duties as needed.
• Verify demographics, obtain necessary authorizations, and assist with insurance-related processes.
• Collect payments (co-pays/deductibles) and reconcile reports.
• Answer phones, screen calls, take messages, and support administrative tasks.

Education

High School diploma or 1 yr experience

Job description

• Schedule: Full-time| 1.0| Monday, Wednesday, Friday, 8:30 AM â 5:00 PM and Tuesday, Thursday, 9:30 AM â 6:00 PM (hours may also fluctuate based on clinic needs).

Your future role at a glance

• Location: Mt. Pleasant, WI
• Facility: Old Green Bay Road
• Department: Family Practice
• Schedule: Full-time| 1.0| Monday, Wednesday, Friday, 8:30 AM â 5:00 PM and Tuesday, Thursday, 9:30 AM â 6:00 PM (hours may also fluctuate based on clinic needs).

How you’ll make an impact in this role

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertification's.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration

• Required Credential(s):
  • None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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