Office Operations Assistant

Ascension; Franklin (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

403(b) match

Paid time off

Tuition reimbursement

Employee assistance program

Parental leave

Adoption assistance

Legal insurance

Pet insurance

Transportation savings

Job summary

Ascension Franklin in Franklin, WI is seeking a patient services administrator in the Imaging Admin department. This full-time, day-shift role focuses on welcoming patients, verifying insurance, handling medical records, and supporting clinic operations.

You will greet arrivals, obtain authorizations, protect patient privacy, record charges, and help the care team stay focused on outcomes.

High school diploma or equivalent with up to 1 year experience; EPIC experience preferred.

Qualifications

• Education requirement: High School diploma equivalency OR 1 year of applicable cumulative job-specific experience.
• Experience preferred: EPIC or radiology office familiarity is a plus.
• Demonstrated organizational and communication abilities required.

Responsibilities

• Orchestrate patient arrival by greeting visitors and managing check-in/out for a seamless start.
• Verify insurance authorizations and precertifications to resolve financial barriers before care.
• Manage medical record requests and demographics while protecting patient privacy.
• Capture service charges and perform daily financial reconciliations to sustain clinic operations.
• Provide scheduling and administrative support to streamline clinical workflows and support patient outcomes.

Skills

Organizational skills

Customer service

Education

High school diploma equivalency or 1 year related experience

Tools

EPIC software

Job description

Your future role at a glance

Location: Franklin, WI

Facility: Ascension Franklin

Department: Imaging Admin

Schedule: Days | Full-time

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Orchestrate the patient arrival experience by warmly greeting visitors and managing the check-in/out process to ensure a seamless, stress-free start to their medical visit.
• Advocate for patient access by diligently verifying insurance authorizations and precertifications, ensuring that financial barriers are resolved before care begins.
• Safeguard patient stories by meticulously managing medical record requests and demographic data, maintaining the integrity and privacy of every individual’s healthcare journey.
• Drive clinic sustainability by accurately capturing service charges and managing daily financial reconciliations to ensure the facility can continue providing top-tier care.
• Streamline clinical operations through proactive scheduling and administrative support, allowing the medical team to remain focused on patient outcomes.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What Additional Preferences We're Seeking

• Nine M-F shifts per pay period with rotation of shifts between 630-3p, 7-330p or 8a-430p, limited 1/2 day Saturday rotation (currently 1 every 3 months)
• Strong organizational skills, Prior EPIC or radiology office experience a plus

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.