Patient Service Representative

Ascension; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Ascension in Milwaukee, WI is seeking a Full-time, Day Shift Front Desk/Registration role at St. Francis Hospital. You will greet patients, collect demographic and insurance information, and coordinate with clinical staff to ensure smooth patient flow.

You will explain forms to patients, verify signatures, and assist with payments such as co-pays and deductibles. A patient-focused,-service oriented approach is essential in this environment.

Qualifications

• High school diploma or equivalent required.
• Previous education in medical terminology strongly preferred.
• Certified BLS Provider credentialed from the American Heart Association (AHA) preferred.

Responsibilities

• Greet patients and visitors, respond to questions/concerns and direct them to the appropriate location.
• Provide ongoing communication with clinical staff regarding patient status.
• Collect and enter necessary demographic, clinical, billing and insurance information and determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients prior to signing and ensure documents are properly signed and witnessed.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

Your future role at a glance

Location: Milwaukee, WI

Facility: St. Francis Hospital

Specialty: Multi-specialty

Schedule: Full-time | Day Shift

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Greet patients and visitors, respond to questions/concerns and directs them to appropriate location.
• Provide on-going communication with clinical staff regarding patient status.
• Collect and enter all necessary demographic, clinical, billing and insurance information from patients or responsible parties and determine and accept required payments, including co-pays and deductibles.
• Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.

Licensure/Certification/Registration

What minimum requirements you’ll need

• Certified BLS Provider credentialed from the American Heart Association (AHA) preferred.

Education

• High School diploma or equivalent required.
• Previous education in medical terminology strongly preferred.

Work Experience

• Experience in the job related field preferred.

What Additional Preferences We're Seeking

• 36 hours a week | Between M-F | 4 days a week | Flex hours between 6:30 AM - 4:30 PM| No weekends or holidays
• Hospital or healthcare experience preferred but not required
• Excellent customer service skills

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.