Office Manager/ Scheduler

Paycom - ATS; Bridgewater (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

St. Barnabas Health System, Inc. seeks an Office Manager to oversee the Homemaker Department’s daily administrative operations, ensuring accurate intake, scheduling, and documentation.

You will coordinate referrals, manage staff schedules, and serve as a liaison among clients, families, caregivers, and clinical leadership to support compliant home care services. You will maintain records per HIPAA and company standards, conduct chart audits, and assist onboarding and communication for caregivers

Qualifications

• 3 years of Home Care or related experience.
• Scheduler experience: 2 years.
• Client Intake: 1 year.

Responsibilities

• Oversees daily office operations for the Homemaker Department, including administrative workflow, communication, documentation, scheduling, and staff support.
• Receives, reviews, and coordinates new home care referrals, intake requests, service inquiries, and contract updates from clients, families, physicians, facilities, discharge planners, and community partners.
• Schedules required programs and services for Homemaker Companions, Home Health Aides, Certified Nursing Assistants, and other assigned staff based on client needs, care plans, staffing availability, skills, and service requirements.
• Communicates schedule changes, client updates, call-offs, shift coverage needs, and urgent staffing issues to caregivers, clients, families, managers, and directors in a timely and professional manner.
• Maintains accurate client charts, employee files, documentation, filing systems, and electronic records in accordance with company guidelines, HIPAA requirements, regulatory standards, and best practices.
• Reports changes in client status, service requirements, staffing concerns, documentation issues, client complaints, or potential compliance concerns to the Director promptly.

Skills

Multitasking

Relationship building

Office workflow

Software literacy

Tools

Scheduling platforms

Electronic documentation systems

Job description

St. Barnabas Health System, Inc. has been dedicated to providing compassionate and comprehensive healthcare services since 1900. As one of the region’s largest healthcare systems, we serve a diverse community by offering a full continuum of care, including home care services, with a focus on quality, affordability, and patient-centered support.Job OverviewThe Office Manager – oversees the daily administrative operations of the Homemaker Department, ensuring efficient scheduling, accurate intake and documentation, regulatory compliance, strong customer service, and effective communication among clients, families, caregivers, clinical staff, management, and community partners. This role combines intake coordination, scheduling oversight, client service coordination, staff support, documentation management, and office workflow leadership to promote high-quality, timely, and compliant home care servicesResponsibilitiesOversees daily office operations for the Homemaker Department, including administrative workflow, communication, documentation, scheduling, and staff support.Receives, reviews, and coordinates new home care referrals, intake requests, service inquiries, and contract updates from clients, families, physicians, facilities, discharge planners, and community partners.Schedules required programs and services for Homemaker Companions, Home Health Aides, Certified Nursing Assistants, and other assigned staff based on client needs, care plans, staffing availability, skills, and service requirements.Communicates schedule changes, client updates, call-offs, shift coverage needs, and urgent staffing issues to caregivers, clients, families, managers, and directors in a timely and professional manner.Displays confidence and sound judgment when managing difficult scheduling needs, last-minute changes, interdepartmental requests, and competing priorities.Serves as a liaison between clients, families, caregivers, office staff, clinical staff, billing personnel, and leadership to support continuity of care and client satisfaction.Effectively manages and communicates changes in resident or client needs as updates are made to contracts, service plans, plans of care, or staffing requirements.Maintains accurate client charts, employee files, documentation, filing systems, and electronic records in accordance with company guidelines, HIPAA requirements, regulatory standards, and best practices.Conducts semiannual chart audits and supports ongoing compliance reviews to ensure records are complete, accurate, current, and properly maintained.Maintains compliance with employee files, including required documentation, training records, credentials, certifications, and other employment-related requirements as assigned.Reports changes in client status, service requirements, staffing concerns, documentation issues, client complaints, or potential compliance concerns to the Director promptly.Ensures schedules are accurately communicated and distributed to staff, clients, and families as appropriate.Manages on-call and after-hours needs as assigned, including urgent schedule changes, client concerns, and escalation to leadership when needed.Supports onboarding, orientation, and communication for caregivers and office staff as assigned, helping ensure understanding of schedules, client expectations, documentation standards, and company procedures.Collaborates with billing, payroll, human resources, clinical leadership, and operations teams to ensure required information is complete, accurate, and submitted timely.Supports office policies, procedures, quality improvement initiatives, regulatory readiness, customer service standards, and efficient department operations.Performs clerical and administrative duties including filing, copying, faxing, scanning, data entry, supply coordination, report preparation, and other general office tasks.Performs other related duties as assigned by the Manager and DirectorRequirementsAbility to multitask while maintaining accuracy, professionalism, and attention to detail.Ability to build positive relationships with clients, families, caregivers, co-workers, referral sources, and community personnel.Ability to lead office workflow, support staff communication, and escalate concerns appropriately to management and the Director.Ability to remain calm and solution-focused when handling difficult scheduling situations, urgent requests, client concerns, or after-hours issues.Ability to learn and use company-specific software, scheduling platforms, electronic documentation systems, and reporting tools.Strong customer service mindset and commitment to supporting safe, reliable, compassionate, and compliant home care servicesJoin our team in our home care practice and provide professionalism and dedication—making a meaningful difference in the lives of our patients while fostering an efficient workplace environment!EOEBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountHealth insuranceLife insurancePaid time offReferral programVision insuranceExperience:Home Care or related: 3 years (Required)Scheduler: 2 years (Required)Client Intake: 1 year (Required)EOE