Office Manager - Rheumatology

Hartford HealthCare; Westport (CT); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking healthcare network that values every moment. As part of this dynamic team, you will enhance organizational effectiveness by coordinating office operations, leading staff, and ensuring exceptional patient care. With a focus on career development and innovative practices, this role offers the opportunity to make a meaningful impact in the community. Enjoy a competitive benefits program that supports work/life balance while contributing to a thriving organization. This is your moment to shine in a rewarding environment.

Benefits

Competitive Benefits Program

Career Development Opportunities

Work/Life Balance Support

Qualifications

• 3+ years in a medical/surgical practice with management experience preferred.
• Strong communication and leadership skills are essential.

Responsibilities

• Organize and coordinate office operations to enhance efficiency.
• Supervise administrative and clinical staff, ensuring high standards.

Skills

Leadership

Communication Skills

Problem-Solving

Customer Service

Budget Management

Education

Bachelor's Degree

Relevant Certification

Tools

Epic

Job description

Location Detail:

1505 Post Rd East, Westport (10533)

Shift Detail:

Mon-Fri

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one common goal: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England, with multiple locations throughout Connecticut and Rhode Island. Our team includes professionals ranging from Medical Assistants to Physician Assistants and more. Our physician-led group has an excellent reputation with patients and the medical community, offering primary care, urgent care, and over 30 specialties.

Job Description

The role is responsible for organizing and coordinating office operations, procedures, and resources to enhance organizational effectiveness and efficiency. Provides daily operational, technical, and problem-solving leadership on administrative matters including patient flow, office operations, customer service, health insurance, billing/coding, and EMR functionality and utilization. Supervises the administrative and clinical staff and practice operations, including scheduling, workflow, service delivery, and employee performance.

• Models efficient unit operation by scheduling and assigning work, resolving processing problems, monitoring progress, and managing workload or filling in as needed.
• Develops and maintains office and departmental budgets and KPIs (Key Performance Indicators).
• Uses resources effectively to meet work group goals within budgets, recommending expenditures, monitoring progress, and reallocating resources as needed.
• Implements and monitors departmental goals and objectives.
• Analyzes needs and develops recommendations aligned with the organization's strategic direction.
• Ensures all staff communicate courteously and professionally with patients.
• Holds staff accountable for customer service standards and addresses incidents appropriately.
• Implements performance expectations and conducts employee reviews.
• Participates in hiring, onboarding, and ongoing staff training, following office and clinical policies.

Qualifications

• Bachelor's Degree and/or relevant certification preferred.
• Minimum of 3 years’ experience in a medical/surgical practice required.
• Previous management or supervisory experience preferred.
• Epic experience preferred.
• Strong communication skills and leadership experience required.
• Ability to identify opportunities for quality and productivity improvements.
• Knowledge of age-specific patient care needs (e.g., Pediatrics, Adolescents, Geriatrics) preferred.

We prioritize career development at Hartford HealthCare.

With locations across the state, we offer exciting growth opportunities. Join us in bringing new technologies, breakthrough treatments, and community education to countless individuals. We believe a thriving organization starts with thriving employees. We provide a competitive benefits program to support work/life balance. Every moment matters. And this is your moment.