Office Manager - Rheumatology

Hartford HealthCare; Westport (CT); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Office Manager for its Rheumatology department. This pivotal role involves enhancing organizational effectiveness through efficient office operations, supervising staff, and ensuring exceptional patient care. With a focus on leadership, communication, and problem-solving, the ideal candidate will play a key role in maintaining high standards of service and operational excellence. Join a dedicated team where every moment matters, and contribute to a comprehensive healthcare network committed to excellence and patient care.

Benefits

Career Development Opportunities

Work/Life Balance

Comprehensive Benefits

Qualifications

• 3+ years of experience in a medical/surgical practice.
• Leadership or supervisory experience preferred.

Responsibilities

• Organizing and coordinating office operations and procedures.
• Supervising administrative and clinical staff.

Skills

Leadership Skills

Communication Skills

Customer Service

Problem-Solving

Quality Improvement

Education

Bachelor's Degree

Relevant Certification

Tools

Epic EMR

Job description

Join to apply for the Office Manager - Rheumatology role at Hartford HealthCare

Location: 1505 Post Rd East, Westport (10533)

Shift: Mon-Fri

Work where every moment matters.

Hartford HealthCare is Connecticut's most comprehensive healthcare network, with over 40,000 colleagues committed to excellence and patient care.

Hartford HealthCare Medical Group is one of the largest in New England, offering primary care, urgent care, and over 30 specialties across Connecticut and Rhode Island.

Job Description

The Office Manager is responsible for organizing and coordinating office operations, procedures, and resources to enhance organizational effectiveness and efficiency. This role involves providing operational, technical, and problem-solving leadership on administrative matters such as patient flow, office operations, customer service, health insurance, billing/coding, and EMR systems. The Office Manager supervises administrative and clinical staff, overseeing scheduling, workflow, service delivery, and employee performance.

• Models efficient unit operation by scheduling, assigning work, resolving processing issues, monitoring progress, and managing workload.
• Develops and maintains office and departmental budgets and KPIs.
• Uses resources effectively to meet work group goals within budgets, recommending expenditures and reallocating resources as needed.
• Implements and monitors departmental goals and objectives.
• Analyzes needs and develops strategic recommendations.
• Ensures staff communicate courteously and professionally with patients.
• Holds staff accountable for customer service standards and addresses incidents appropriately.
• Implements performance expectations and conducts employee reviews.
• Participates in hiring, onboarding, and ongoing staff training.

Qualifications

• Bachelor's Degree and/or relevant certification preferred.
• Minimum 3 years of experience in a medical/surgical practice.
• Leadership or supervisory experience preferred.
• Epic EMR experience preferred.
• Strong communication skills and leadership experience required.
• Ability to identify opportunities for quality and productivity improvements.
• Knowledge of age-specific patient needs (pediatrics, adolescents, geriatrics) preferred.

Hartford HealthCare offers opportunities for career development with a focus on work/life balance and comprehensive benefits. Join us and be part of a team where every moment matters. This is your moment.