Office Manager: People Leader with Growth & Benefits

Culligan Water; Cape Girardeau (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Dental and vision

Wellness Program with incentives

401K with employer match

Tuition reimbursement and scholarship

Paid time off and holidays

Career advancement through training

Work-life balance with normal hours

Training and corporate support

Employee recognition events

Job summary

Culligan of Cape Girardeau is seeking an experienced Office Manager to lead a fast-paced, customer-focused team. You will oversee customer calls, administrative duties, payroll, and financial reporting while coaching staff to deliver a quality experience.

This role emphasizes accountability, open communication, and a hands-on management approach within the Packard Culligan group. Our office culture values relationships, unity, and local leadership, with competitive pay and strong benefits.

Qualifications

• 3+ years of direct management experience, ideally in office or customer service management.
• Experience with payroll, budgeting, AR/AP and accounting functions.
• Strong interpersonal and communication skills; ability to lead and develop employees.

Responsibilities

• Create and foster a positive work environment.
• Lead hands-on management and develop employees across roles.
• Ensure professional behavior with customers, employees and vendors; take corrective action as needed.
• Improve customer satisfaction, growth, and retention.
• Train and coach office staff to identify sales opportunities.
• Schedule deliveries, service and sales appointments efficiently.
• Analyze data to improve customer service and retention.
• Oversee financial reporting and expense control.
• Manage CRM and inventory reporting; resolve discrepancies.
• Oversee credit and collections for new orders and delinquent accounts.

Skills

People management

Customer service

Communication

Office management

Education

High school diploma or equivalent

Business degree (preferred)

Job description

Culligan of Cape Girardeau is seeking an experienced Office Manager to lead a fast-paced, customer-focused team. You will oversee customer calls, administrative duties, payroll, and financial reporting while coaching staff to deliver a quality experience.

This role emphasizes accountability, open communication, and a hands-on management approach within the Packard Culligan group. Our office culture values relationships, unity, and local leadership, with competitive pay and strong benefits.