Branch Office Manager - Customer Experience & Ops Lead

Culligan Midwest; Topeka (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Laptop Provided

Company Cell Phone

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Culligan Water of Northeast Kansas is seeking an organized Office Manager to lead daily operations at our Topeka branch. You will be the face of the office, serving customers and supporting leadership to ensure an outstanding experience from front desk to warehouse.

Responsibilities include inventory management, service call routing, and vendor coordination, with a focus on safety and policy compliance. Strong MS Office skills and 2+ years of office experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Strong organizational, time-management, and multitasking skills.
• Excellent written and verbal communication.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• A friendly, professional, customer-focused demeanor and sound independent judgment.
• 2+ years of office administration and/or service center or in-home operations experience preferred.

Responsibilities

• Own day-to-day branch operations, from the front office to the warehouse floor.
• Serve as the primary point of contact for walk-in and phone customers - delivering excellent service and resolving issues on the spot.
• Manage branch inventory: receiving, storage, cycle counts, and coordinating shipments.
• Oversee facility upkeep, safety, security, and vendor coordination.
• Assist with recruiting franchise staff as needed.
• Support accounts receivable/payable basics - payment processing, billing questions, and account updates.
• Manage delivery and service call routing to keep the branch running efficiently.
• Uphold company policies, safety standards, and uniform requirements across the branch.

Skills

Organizational skills

Time management

Communication

Customer service

MS Office

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Culligan Water of Northeast Kansas is seeking an organized Office Manager to lead daily operations at our Topeka branch. You will be the face of the office, serving customers and supporting leadership to ensure an outstanding experience from front desk to warehouse.

Responsibilities include inventory management, service call routing, and vendor coordination, with a focus on safety and policy compliance. Strong MS Office skills and 2+ years of office experience are preferred.