Office Manager: People & Operations Leader

Packard Culligan Water; Belleville (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Dental and vision

401K with employer match

Tuition reimbursement

Paid time off

Career advancement

Work-life balance

Training and development

Annual company meeting

Job summary

Packard Culligan Water in Belleville is seeking an Office Manager with hands-on leadership and a focus on customer satisfaction. The role includes managing financial reporting, supervision, payroll, and day-to-day office operations in a fast-paced environment.

You will develop employees, coach for sales opportunities, and ensure professional conduct with customers and vendors. The position offers competitive benefits and opportunities for growth within a family-owned franchise.

Qualifications

• Minimum 3+ years of direct management experience (office or customer service management).
• Accounting functions experience including payroll, budgeting, AR/AP.
• Strong communication and interpersonal skills.

Responsibilities

• Create and foster a productive work environment with positive morale.
• Lead and coach office staff to deliver quality customer experiences.
• Oversee financial reporting, supervision, payroll, and compliance with policies.
• Schedule appointments and manage resources for delivery, service, and sales.
• Analyze data to improve customer service, retention, and growth.
• Maintain accurate dealership financial reports and inventory records.
• Manage credit and collections for new orders and delinquent accounts.

Skills

Customer service

Team leadership

Interpersonal skills

Communication

Education

High school diploma

Business degree (preferred)

Job description

Packard Culligan Water in Belleville is seeking an Office Manager with hands-on leadership and a focus on customer satisfaction. The role includes managing financial reporting, supervision, payroll, and day-to-day office operations in a fast-paced environment.

You will develop employees, coach for sales opportunities, and ensure professional conduct with customers and vendors. The position offers competitive benefits and opportunities for growth within a family-owned franchise.